Saeed Aboyoussif

Front Office Duty Manager at Holiday Inn Izdihar

• Saudi Arabia - Riyadh
• My current job since May 2013

For Three Months. (Full Duty Beside My Main Job)
Reservation Agent For Three Months. (Par time To Cover Staff shortage)


Responsibilities
provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. Contributes to the first impressions of our Guests.
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all heath and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary