Program Manager
Hospitality Marketing Concepts
Total years of experience :18 years, 11 Months
* Manage and run Bahrain Call center.
* Generate ideas and competitions, aimed at motivating staff and
generating higher volume of sales .
* setting and meeting performance targets for speed, efficiency,
sales and quality.
* managing the daily running of the call centre.
* coordinating staff recruitment, including writing vacancy advertisements
And liaising with HR staff.
* reviewing the performance of staff, identifying training needs and
Planning training sessions.
* recording statistics, user rates and the performance levels of the center
And preparing reports.
* handling the most complex customer complaints or enquiries.
* organizing staffing, including shift patterns and the number of staff
Required to meet demand.
* coaching, motivating and retaining staff and coordinating bonus, reward
And incentive schemes.
• H.M.C. Meddle East Hospitality Marketing Concepts (Manama Bahrain)
Sales Manager 2011 to 2012
• Responsibilities includes
* Manage and run Bahrain Call center.
* Effectively, recruit, train and motivate a team of telemarketers.
* Develop quarterly marketing action plan for the program
* Generate ideas and competitions, aimed at motivating staff and generating higher volume of sales
* Create professional environment with the office that represents both
HMC and the client hotel.
• H.M.C. Meddle East Hospitality Marketing Concepts (Manama Bahrain)
Marketing Executive 2007 to 2010
• Responsibilities includes
* Receive incoming calls
* Deliver high-standard customer service
* Do quality presentation
* Handling objection & Customer Relations
* Closing deals and contracts
* Data entry
AL IRAQI GROUP Serial of Super Markets ( Egypt)
Owner - Manager 1995 to 2007
• Responsibilities includes
* Purchasing goods from factories
* Distribute goods to other retail shops
* Arrange selling cycle in the shop
* Making labor's salary sheets
* Making payable and receivable accounts.
* Collecting Debt from traders
* Recognizing events for special customers
Secondary School (Science Major) Egypt, 1994 Bachelor degree in Social Services