Senior Supply Chain Officer
Samsung Electronics
Total years of experience :17 years, 2 Months
• Daily order processing (PO/SO billing & releasing) with related price, credit & stock check
• Provide forecasted demand for customers to place orders
• Weekly sales closing, order earliness monitoring and documentations
• Monthly RRP(Recommended Retail Price) review & update
• Back orders and closing report preparation
• Quarterly Disty/Dealer/Logistics margin update
• Yearly basic margin & RRP update
• Take inventory and analyze all documentation such as invoices, bills and other supply documents
• Ensure products movement from suppliers to retail outlets
• Solve customer complaints and problems
• Ensure compliance with supply chain activities standards and regulations
• Perform research activities in order to identify new solutions for logistical challenges
• Prepare reports concerning supply chain operations
• Assist the supply chain manager in planning and organizing the distribution of goods
• Monitor, identify and resolve performance/behavior/attendance issues of the agents
• Coach team members on their performance on a regular basis and deliver the performance appraisal.
• Ability to take end-to-end ownership of customer and employee issues.
• Use and promote Company recognition for recognition and retention.
• Meet all deadlines.
• Demonstrate skills at analyzing trends and assist in creating action plans that determine a solution.
• Demonstrate teamwork by supporting and assisting other team leaders as necessary.
• Demonstrate the culture through both behavior and attitude.
• Effectively use business standard oral and written communication skills on a daily basis.
• Using developed communication skills and participate in team efforts, attend calibration sessions, participate in conference calls, etc.
• Demonstrate flexibility by working varying shifts and responding to unanticipated events.
• Maintain phone skills while applying knowledge to day-to-day project experiences.
• Maintain financial records by analyzing balance sheets and general ledger accounts.
• Reconcile general and subsidiary bank accounts by gathering and balancing information.
• Provide financial status information by preparing special reports; completing special projects.
• Secure financial information by completing database backups; keeping information confidential.
• Inbound Customer Service via the telephone.
• Creating & updating customer’s Salik account in the system.
• Helping customer’s with their Salik inquires & problems.
• Have been moved to the walk-in counter in the Traffic Department
• Being the first agent to handle face to face Salik customers in UAE
• Handling all kinds of complains and issues.
Winner of press prize
Received an appreciation certificate for being one of top 3 in the school at year 2002