Business Analyst
Al Kifah Holding Company
مجموع سنوات الخبرة :12 years, 6 أشهر
Achievements:
Gathering the requirements from 21 subsidiaries companies and interaction with key stakeholders on developing automation system to manage and control GR operation processes, workflow.
Staff Training - Trained administration staff on system automated for GR documents and tickets issuing process and renewals.
Preparing & maintaining live dashboard for assets and GR documents of our sister companies to manage and control operational efficiently.
Increasing the efficiency and effectiveness of services provided through developing live dashboard which helps to improve our delivery commitment percentage by 90%.
Reducing organizational operating costs by 50 % by streamlining processes.
Developing automation system support, manage and control GR documents and assets around 500 vehicles.
My Responsibilities:
Developing dashboards and KPIs that measure performance and operational results to identify gaps and areas of improvement.
Running Multi Administration Projects to optimize efficiency and gain potential benefits.
Identifying requirements and perform required analysis to address business needs and meet customer expectations in order to achieve business objectives.
Managing and controlling sister companies OVER 650 GR documents and track progress to ensure being renewed and delivered on time accordingly.
Developing compliance reports and performance analysis in order to support and provide decision makers with recommendations.
Facilitating Risk management workshops to identify & analyze and determine proper risk response plan along with monitor and controlling of risks.
Mapping current business and operational processes and offered recommendations for improvement.
Developing operational workflow and build polices and procedures .
Developing metrics to determine inefficiencies, areas of improvement and performing gap analysis to identify business needs.
Scheduling meetings and corporate events using exceptional organization and planning abilities.
Accurately executed secretarial tasks, maintaining smooth administrative operations.
Recording meeting minutes accurately, communicating with relevant teams for prompt action.
Ensuring smooth running of office on day-to-day basis.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Offering our new services and promotions.
Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating.
Assist our customers with any inquiry or any technical issues.
Accounting and Management Economic
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