Assistant Sales Manager
SWISS BELHOTEL PLAZA KUWAIT
Total years of experience :14 years, 4 Months
Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental.
•Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication.
•Maximize revenue by selling all the facilities of the hotel, both orally and in written form to previous, current and potential clients.
•Develop and conduct persuasive verbal sales presentations to prospective clients.
•Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account.
•Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers.
•Comply with attendance rules and be available to work on a regular basis.
•Prepare correspondence to customers, internal booking reports and file maintenance.
•Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings as required.
•Attend trade shows, community events and industry meetings.
•Knowledge of market trends, competition and key customers of the hotel.
Duty / Night Manager
I started with Moevenpick as a Front Office Supervisor then I was promoted to a Night Supervisor then Night / Duty Manager responsible to provide a professional and a guest focused service to our guests ensuring satisfaction through maximum recognition and attention from arrival to departure, making sure their stay is a memorable experience. Being the first support for problem solving for all sorts of problems that might occur to guests. Making sure the operational standards as well as the Hotel’s internal procedures for guest treatment are implemented and adhered to.
Reports directly to and communicates with the Front Office Manager or delegate on all pertinent matters affecting guest service and hotel operations.
Supervises and directs Reception and Reservation Personnel.
Monitors appropriate standards of conduct, uniform, hygiene and appearance of staff.
Monitors billing instructions and check credit limit
Provides functional assistance and direction to all departments
Monitors and controls expenses incurred in the department.
Supervise Front Office operations during assigned shift.
Supervise cashiering activities during shift.
Supervise and monitors if standards are followed and achieved.
Accurately and promptly fulfils guest requests and anticipate needs.
Handle guest complaints and refer problems to the manager in charge if needed.
Ensures a complete detailed handover at the end of my shift, including all important daily occurrences, such as but not restricted to, handicapped/sick guests, group details, information follow up, late arrivals, early departures, lost & found and fire alarms.
March 2009 till Sep. 2009 CAN Translate (Certified Translators)
Marketing Coordinator
I joined CANTranslate as a Marketing Coordinator and after 3 months I was promoted to be Marketing In-Charge responsible for evaluating the Translation Market and creating successful action plans to increase our office sales and attract Customers as well as associated business using all my previous experience in Hotels in up-selling and in Customer Service to achieve my target especially during the World Wide Economical Crisis which need more power, planning and ability to beat.
April 2006 till Oct.2008 Holiday Inn Downtown Kuwait
Front Desk Agent
Registering and rooming all arrivals according to established procedures.
Being attentive to Guests & accurately and promptly fulfilling Guests requests.
Anticipating Guests needs.
Maintaining a high level of knowledge which affects the Guest experience.
Demonstrating a ‘service’ attitude.
Achievements: Has been the top up seller for the months of October, November and December 2007.
Sep .2003 till Oct.2004 Radisson Sas - Taba - Egypt
Reservations Supervisor
Selling the hotel rooms and facilities using up-selling and suggestive selling techniques.
Recording and processing reservations made by phone/fax/email.
Processing amendments to reservations such as extensions, early departures, etc.
Managing “no show” reservations by investigation and recording of same.
Preparing reservation sales reports.
Preparing and executing action plans which increase reservation sales and associated business.
Recording Special billing arrangements for groups and conventions.
Jan. 2002 till Aug. 2003 Iberotel Club Fanara- Sh. El Sheikh- Egypt
Reservations Agent
Selling the hotel rooms and facilities using up-selling and suggestive Selling Techniques.
Recording and processing reservations made by phone/fax/email.
Processing amendments to reservations such as extensions, early departures, etc.
Managing “no show” reservations by investigation and recording of same.
Preparing reservation sales reports.
Preparing and executing action plans which increase reservation sales and associated business.
A one-year course involving English language and all the Educational Teaching Methods according to the most modern ways.
A four-year course involving English literature, Poetry, English Novels, Drama, Criticism, English Grammar, Latin Language and Phonetics.
Mansoura University Bachelor Of Arts Faculty of Arts – English Department 1994 – 1998 A four-year course involving English literature, Poetry, English Novels, Drama, Criticism, English Grammar, Latin Language and Phonetics.
