Director of Operations
Madinah Hilton
Total years of experience :32 years, 7 Months
19 Years in Hotel Management
Brand managment
Jan.2008- to date Hilton Madinah K.S.A
Director of Quality Assurance
Quality of Product and services in All Operating departments i.e. F&B, Eng, FO, Sales, HR, IT, Security, Housekeeping and Laundry etc including SALT, Training, Brand standards and Brand service standards. Doing DO activities during his absence and assisting him in day to day operation. Playing a key role in Brand performance.
Quality Assurance audit results in 2007 81.20%
Quality Assurance audit results in 2008 82.23 %
Quality Assurance audit results in 2008 85.38 %
Quality Assurance audit results in 2009 86.00%
Quality Assurance audit results in 2009 85.00%
Quality Assurance audit results in 2009 84.00%
Quality Assurance audit results in 2010 84.20%
Quality Assurance audit results in 2011 64.20% (Core Budget constraint)
Quality Assurance audit results in 2011 66.30% (Core Budget Constraint)
Quality Assurance audit results in 2012 84.16% White zone
2011 AWARD RECIPIENTS - MIDDLE EAST / AFRICA- HILTON BRAND AWARD OF EXCELLENCE (Outstanding performers for loyalty, service, condition, and cleanliness based on SALT and QA scores. Top 2-6 ranking hotels for SALT: 25% overall service & 25% overall loyalty and QA: 25% overall condition & 25% cleanliness)
Dec.1999- Dec.2007 Hilton Madinah K.S.A
Executive Housekeeper, Laundry & Rooms
* 5th opening in Hospitality Industry.
* Preparation of Policies and procedure for Housekeeping & Laundry department.
* Set up and organization of Department
* Training and development and assisted GM in printing material for other departments.
April 1999- Dec. 1999 Flamingo Hotel MGMT CO. Abu Dhabi, U.A.E
Executive Housekeeper & Rooms Division Trainer
* 4th opening in Hospitality Industry. Looking after both Laundry & Housekeeping.
* Preparation of Policies and procedure for Housekeeping, Laundry & Front office department.
* Grand Continental Hotel is the first project of Flamingo Hotel Management Company.
Nov.1998- April1999 Capitol/Khalidya Abu Dhabi, U.A.E
Executive Housekeeper Special Assignment Dubai/Abu Dhabi
* Preparation of Housekeeping Policies & Procedure and Training for Capitol Hotel Dubai (One Month)
* Preparation of Policies and procedure for Housekeeping department in Khalidya Palace Hotel & Beach Resort. (One Month) did not like the salary offer and left.
Oct.1996- Nov 1998 Holiday Inn (Sands Hotel) Abu Dhabi, U.A.E
Executive Housekeeper
* 3rd opening in Hospitality Industry. Looking after both Laundry & Housekeeping.
* Preparation of Policies and procedure for Housekeeping & Laundry department.
* Sands Hotel is the first project of Sands International Hotel Management company.
Jan1995-Sept.1996 Hilton Makkah K.S.A
Sr. Executive Assistant Housekeeper
* 2nd opening in Hospitality industry
* Worked as Acting Executive Housekeeper and Managed 649 rooms & 160 apartments.
* Implemented training course for new recruits - speeding profitability.
Feb.1993-Jan1995 Marriott Islamabad Pak.
Assistant Housekeeper/Shift Incharge
* 1st opening in my career, worked during renovation and transition from Holiday Inn to Marriott.
* Started as evening Shift In-charge
* Best employee of the Month and out standing efforts award. Marriott had
* Send me in Germany for 15th days Training and Seminar.
* Last Position Assistant Housekeeper ( Shift In-charge)
April 191992-Feb1993 Holiday Inn Islamabad Pak.
Senior Supervisor
* Working on different position in Housekeeping Department
* Management Trainee.
* Worked in Front office Reservation.
Nov1991-April1992 Capital Inn Islamabad Pak.
Front office & Housekeeping In-charge
* Working as in-charge of front office operation
* Working as In-charge of Housekeeping
* Worked in Front office Reservation.
Sept.1991-April1992 Shawanze International Islamabad Pak.
Front Desk In-charge
* Working as in-charge of front office operation
* Working as Telephone Operator
* Worked in Front office Reservation.
2012 -2013 Cornell University eCornell ➢ Executive leadership and Project leader ship certificate from Cornell
➢ Hotel Management from Hilton University in association with Hotel School The Hague one Year Foundation, Intermediate and Advance Achievement Level 311 courses till Year 2008 ➢ Management Awareness Program Training in Makkah Hilton MAP ➢ Pro Active Leadership Training courses in Jeddah Hilton PAL In-house Management Courses: • Supervisory Development Course- Marriott Hotel • TQM Courses successful participation • Leadership foundation Seminar- Marriott • Train the trainer course- Hilton Makkah • Marriott Philosophy Seminars By Mrs. Alien, Director of services Germany Marriott
➢ Dynamic People Management Completed in Al Ain Hilton in 2004 by MCE (Management Center Europe)
➢ Diploma in Hotel Management & Housekeeping Level (ii) training course from pearl continental hotel training School ➢ Hotel Management from Hilton University in association with Hotel School The Hague one Year Foundation, Intermediate and Advance Achievement Level 41 courses in Year 2003
• Pakistan Institute of Hotel Management & tourism Seminars & Courses. • Management Courses in Sands International Hotel Management Company
1990-1992 University Pakistan * B.Sc. with Science subject * Graduation in Premedical Subject
1989-1990 Govt. College Pakistan * F.Sc. with Science subject
1987-1989 Govt. College Pakistan * S.S.C. with Science subject