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Saeed Ur Rahman, Director of Operations

Saeed Ur Rahman

Director of Operations·Madinah Hilton

Saudi Arabia

Diploma, Executive Leadership and Project leadership certificate

Work experience

Total years of experience: 34 years, 9 months

Director of Operations

December 1999 - Present

Madinah Hilton

Medina, Saudi Arabia

December 1999 - Present

19 Years in Hotel Management
Company industry:
Hospitality & Accomodation
Job role:
Management

Director of Quality Assurance

January 2008 - March 2013

Hilton Madinah K.S.A

Medina, Saudi Arabia

January 2008 - March 2013

Jan.2008- to date Hilton Madinah K.S.A
Director of Quality Assurance
Quality of Product and services in All Operating departments i.e. F&B, Eng, FO, Sales, HR, IT, Security, Housekeeping and Laundry etc including SALT, Training, Brand standards and Brand service standards. Doing DO activities during his absence and assisting him in day to day operation. Playing a key role in Brand performance.
Quality Assurance audit results in 2007 81.20%
Quality Assurance audit results in 2008 82.23 %
Quality Assurance audit results in 2008 85.38 %
Quality Assurance audit results in 2009 86.00%
Quality Assurance audit results in 2009 85.00%
Quality Assurance audit results in 2009 84.00%
Quality Assurance audit results in 2010 84.20%
Quality Assurance audit results in 2011 64.20% (Core Budget constraint)
Quality Assurance audit results in 2011 66.30% (Core Budget Constraint)
Quality Assurance audit results in 2012 84.16% White zone
Company industry:
Hospitality & Accomodation
Job role:
Quality Control

Director of Quality Assurance

September 1991 - March 2013

hilton

Medina, Saudi Arabia

September 1991 - March 2013

Brand managment
Company industry:
Hospitality & Accomodation
Job role:
Quality Control

Director of Quality Assurance

January 2011 - December 2011

Madinah Hilton

Medina, Saudi Arabia

January 2011 - December 2011

2011 AWARD RECIPIENTS - MIDDLE EAST / AFRICA- HILTON BRAND AWARD OF EXCELLENCE (Outstanding performers for loyalty, service, condition, and cleanliness based on SALT and QA scores. Top 2-6 ranking hotels for SALT: 25% overall service & 25% overall loyalty and QA: 25% overall condition & 25% cleanliness)
Company industry:
Hospitality & Accomodation
Job role:
Quality Control

Executive Housekeeper, Laundry & Rooms

December 1999 - December 2007

Hilton Madinah K.S.A

Medina, Saudi Arabia

December 1999 - December 2007

Dec.1999- Dec.2007 Hilton Madinah K.S.A
Executive Housekeeper, Laundry & Rooms
* 5th opening in Hospitality Industry.
* Preparation of Policies and procedure for Housekeeping & Laundry department.
* Set up and organization of Department
* Training and development and assisted GM in printing material for other departments.
Company industry:
Hospitality & Accomodation
Job role:
Administration

Executive Housekeeper & Rooms Division Trainer

April 1999 - December 1999

Flamingo Hotel MGMT CO

United Arab Emirates

April 1999 - December 1999

April 1999- Dec. 1999 Flamingo Hotel MGMT CO. Abu Dhabi, U.A.E
Executive Housekeeper & Rooms Division Trainer
* 4th opening in Hospitality Industry. Looking after both Laundry & Housekeeping.
* Preparation of Policies and procedure for Housekeeping, Laundry & Front office department.
* Grand Continental Hotel is the first project of Flamingo Hotel Management Company.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Executive Housekeeper

November 1998 - April 1999

Capitol/Khalidya

United Arab Emirates

November 1998 - April 1999

Nov.1998- April1999 Capitol/Khalidya Abu Dhabi, U.A.E
Executive Housekeeper Special Assignment Dubai/Abu Dhabi
* Preparation of Housekeeping Policies & Procedure and Training for Capitol Hotel Dubai (One Month)
* Preparation of Policies and procedure for Housekeeping department in Khalidya Palace Hotel & Beach Resort. (One Month) did not like the salary offer and left.
Company industry:
Hospitality & Accomodation
Job role:
Management

Executive Housekeeper

October 1996 - November 1998

Holiday Inn

United Arab Emirates

October 1996 - November 1998

Oct.1996- Nov 1998 Holiday Inn (Sands Hotel) Abu Dhabi, U.A.E
Executive Housekeeper
* 3rd opening in Hospitality Industry. Looking after both Laundry & Housekeeping.
* Preparation of Policies and procedure for Housekeeping & Laundry department.
* Sands Hotel is the first project of Sands International Hotel Management company.
Company industry:
Hospitality & Accomodation
Job role:
Management

Sr. Executive Assistant Housekeeper

January 1995 - September 1996

Makkah K.S.A

Mecca, Saudi Arabia

January 1995 - September 1996

Jan1995-Sept.1996 Hilton Makkah K.S.A
Sr. Executive Assistant Housekeeper
* 2nd opening in Hospitality industry
* Worked as Acting Executive Housekeeper and Managed 649 rooms & 160 apartments.
* Implemented training course for new recruits - speeding profitability.
Company industry:
Hospitality & Accomodation
Job role:
Management

Assistant Housekeeper/Shift Incharge

February 1993 - January 1995

Marriott

Pakistan

February 1993 - January 1995

Feb.1993-Jan1995 Marriott Islamabad Pak.
Assistant Housekeeper/Shift Incharge
* 1st opening in my career, worked during renovation and transition from Holiday Inn to Marriott.
* Started as evening Shift In-charge
* Best employee of the Month and out standing efforts award. Marriott had
* Send me in Germany for 15th days Training and Seminar.
* Last Position Assistant Housekeeper ( Shift In-charge)
Company industry:
Hospitality & Accomodation
Job role:
Cleaning Services

Senior Supervisor

February 1993 - February 1993

Holiday Inn

Pakistan

February 1993 - February 1993

April 191992-Feb1993 Holiday Inn Islamabad Pak.
Senior Supervisor
* Working on different position in Housekeeping Department
* Management Trainee.
* Worked in Front office Reservation.
Company industry:
Hospitality & Accomodation
Job role:
Management

Front office & Housekeeping In-charge

November 1991 - April 1992

Capital Inn

Pakistan

November 1991 - April 1992

Nov1991-April1992 Capital Inn Islamabad Pak.
Front office & Housekeeping In-charge
* Working as in-charge of front office operation
* Working as In-charge of Housekeeping
* Worked in Front office Reservation.
Company industry:
Hospitality & Accomodation
Job role:
Management

Front Desk In-charge

September 1991 - April 1992

Shawanze International

Pakistan

September 1991 - April 1992

Sept.1991-April1992 Shawanze International Islamabad Pak.
Front Desk In-charge
* Working as in-charge of front office operation
* Working as Telephone Operator
* Worked in Front office Reservation.
Company industry:
Hospitality & Accomodation
Job role:
Administration

Education

Cornell University through eCornell

February 2013

February 2013

Diploma, Executive Leadership and Project leadership certificate

Saudi Arabia

GPA (percentage): 100%

GPA (percentage): 100%

2012 -2013 Cornell University eCornell ➢ Executive leadership and Project leader ship certificate from Cornell

Hotel School The Hague

January 2008

January 2008

High school or equivalent, Jeddah Hilton PAL

Saudi Arabia

➢ Hotel Management from Hilton University in association with Hotel School The Hague one Year Foundation, Intermediate and Advance Achievement Level 311 courses till Year 2008 ➢ Management Awareness Program Training in Makkah Hilton MAP ➢ Pro Active Leadership Training courses in Jeddah Hilton PAL In-house Management Courses: • Supervisory Development Course- Marriott Hotel • TQM Courses successful participation • Leadership foundation Seminar- Marriott • Train the trainer course- Hilton Makkah • Marriott Philosophy Seminars By Mrs. Alien, Director of services Germany Marriott

Management Center Europe

January 2004

January 2004

Diploma, Al Ain Hilton

United Arab Emirates

➢ Dynamic People Management Completed in Al Ain Hilton in 2004 by MCE (Management Center Europe)

Hotel School The Hague

January 2003

January 2003

Higher diploma, Hotel Management & Housekeeping Level

Saudi Arabia

➢ Diploma in Hotel Management & Housekeeping Level (ii) training course from pearl continental hotel training School ➢ Hotel Management from Hilton University in association with Hotel School The Hague one Year Foundation, Intermediate and Advance Achievement Level 41 courses in Year 2003
View attachment

Pakistan Institute of Hotel Management & tourism Seminars

February 1993

February 1993

High school or equivalent, Management

Pakistan

• Pakistan Institute of Hotel Management & tourism Seminars & Courses. • Management Courses in Sands International Hotel Management Company

Muzafarabad University

January 1992

January 1992

Bachelor's degree, Premedical Subject

Pakistan

1990-1992 University Pakistan * B.Sc. with Science subject * Graduation in Premedical Subject

Govt. College

January 1990

January 1990

Higher diploma, Cornell University Executive and project leadership certification

Pakistan

1989-1990 Govt. College Pakistan * F.Sc. with Science subject
View attachment

Govt. College

January 1989

January 1989

Bachelor's degree, BSc Pre Medical Sciences

Pakistan

1987-1989 Govt. College Pakistan * S.S.C. with Science subject

Skills

Rooms Division
Expert
Rooms Division
Expert
Operations Management
Expert
Operations Management
Expert
Brand Standards
Expert
Brand Standards
Expert
Quality Assurance
Expert
Quality Assurance
Expert
Leadership Capabilities
Expert
Leadership Capabilities
Expert
AUDIT
AUDIT
AWARD
Expert
AWARD
Expert
BUDGET
BUDGET
HOUSEKEEPING
Expert
HOUSEKEEPING
Expert
HR
HR
PRINTING
PRINTING
QUALITY ASSURANCE
QUALITY ASSURANCE
SALES
SALES
SECURITY
SECURITY
TRAINING
Expert
TRAINING
Expert
Rooms Division
Expert
Rooms Division
Expert
Operations Management
Expert
Operations Management
Expert
Brand Standards
Expert
Brand Standards
Expert
Quality Assurance
Expert
Quality Assurance
Expert
Leadership Capabilities
Expert
Leadership Capabilities
Expert

Languages

Urdu
Beginner
Arabic
Beginner
English
Beginner

Memberships

of Hotel Management School # 000009546

Member

Training and Certifications

Certifications
Hotel Managment
Hilton Worldwide university
Apr 2003 - Mar 2013

Recommendations

Mohammed Qamar alam

Mar 2013

Mar 2013

Chief Engineer•Colleague

Mr. Saeed the Director of Quality Assurance in Madinah Hilton is highly experienced in housekeeping,operation,renovation as well as several projects of Five star hotel.