Safa Sayd

Handling questions, issues and providing detailed information on requirements, processes, and policies.
Collecting information and qualifying students for admissions.
Ensuring that applications are completed correctly and that the required supporting materials have been provided.
Entering, updating and reviewing data and records.
Providing guidance and recommendations to applicants and prospective candidates.
Corresponding with applicants and prospective candidates.
Processing enrollments and dis-enrollments. Assisting with billing and payment processing.

Contact the customers who have migrated from UNB to ADCB.
Record and collate data.
Track and report the customer related issues to the management.
Attend the inbound calls and transfer it to the concern person.
Guide the customer as per the queries. Resolving the most complex customer service issues using creative problem solving.
Listening actively to customers and documenting information during calls.
Analyzing service quality data to make executive strategy decisions.
Facilitating efficient cooperation between all depar
tments.

Greeting and assisting visitors at the front desk while providing appropriate guidance.
Managing incoming calls, screening and directing them, and handling office documentation.
Sorting and managing daily mail and deliveries efficiently.
Collaborating with various departments such as HR, Accounts, and Public Relations.
Handling invoice submission, monitoring payment progress, collecting payments, and ensuring deposits.
Registering new job tasks, conducting sales follow-ups, and compiling weekly and monthly sales reports.

Organize the sales team's activities through schedule coordination, document management, and effective information sharing.
Address customer complaints and provide post- sales assistance as needed.
Track and follow up on quotations sent to clients, as well as promptly communicate unforeseen delays or issues.
Maintain accurate pricing information within the system, manage LPOs (Local Purchase Orders), and oversee the invoicing process

Creating and managing a roster of potential and existing clients to generate sales leads.
Engaging with customers both in-person and via telephone interactions.
Offering product details, promotional information, and pricing clarity in response to customer inquiries.
Sustaining an updated customer database by inputting profile information and relevant updates.