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Safa Sayd, Admin and Admission Assistant

Safa Sayd

Admin and Admission Assistant·Global Indian International School

United Arab Emirates

Bachelor's degree, Finance

Work experience

Total years of experience: 6 years, 10 months

Admin and Admission Assistant

April 2021 - June 2024

Global Indian International School

Abu Dhabi, United Arab Emirates

April 2021 - June 2024

Handling questions, issues and providing detailed information on requirements, processes, and policies.
Collecting information and qualifying students for admissions.
Ensuring that applications are completed correctly and that the required supporting materials have been provided.
Entering, updating and reviewing data and records.
Providing guidance and recommendations to applicants and prospective candidates.
Corresponding with applicants and prospective candidates.
Processing enrollments and dis-enrollments. Assisting with billing and payment processing.

Company industry:
1339
Job role:
Teaching and Academics

Contact Center Executive

January 2020 - June 2020

Abu Dhabi Commercial Bank

Abu Dhabi, United Arab Emirates

January 2020 - June 2020

Contact the customers who have migrated from UNB to ADCB.
Record and collate data.
Track and report the customer related issues to the management.
Attend the inbound calls and transfer it to the concern person.
Guide the customer as per the queries. Resolving the most complex customer service issues using creative problem solving.
Listening actively to customers and documenting information during calls.
Analyzing service quality data to make executive strategy decisions.
Facilitating efficient cooperation between all depar
tments.

Company industry:
Banking
Job role:
Banking

Administrator/Sales Coordinator cum Accounts Assistant

March 2017 - January 2019

Dafoos Fire Protection

Abu Dhabi, United Arab Emirates

March 2017 - January 2019

Greeting and assisting visitors at the front desk while providing appropriate guidance.
Managing incoming calls, screening and directing them, and handling office documentation.
Sorting and managing daily mail and deliveries efficiently.
Collaborating with various departments such as HR, Accounts, and Public Relations.
Handling invoice submission, monitoring payment progress, collecting payments, and ensuring deposits.
Registering new job tasks, conducting sales follow-ups, and compiling weekly and monthly sales reports.

Company industry:
Installation & Technical Services
Job role:
Sales

Sales Coordinator

December 2015 - June 2016

Chef Middle East

Abu Dhabi, United Arab Emirates

December 2015 - June 2016

Organize the sales team's activities through schedule coordination, document management, and effective information sharing.
Address customer complaints and provide post- sales assistance as needed.
Track and follow up on quotations sent to clients, as well as promptly communicate unforeseen delays or issues.
Maintain accurate pricing information within the system, manage LPOs (Local Purchase Orders), and oversee the invoicing process

Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Telecom Assistant

February 2015 - August 2015

Etisalat

Abu Dhabi, United Arab Emirates

February 2015 - August 2015

Creating and managing a roster of potential and existing clients to generate sales leads.
Engaging with customers both in-person and via telephone interactions.
Offering product details, promotional information, and pricing clarity in response to customer inquiries.
Sustaining an updated customer database by inputting profile information and relevant updates.

Company industry:
Telecommunications
Job role:
Sales

Education

Capital Educational Institute

June 2016

June 2016

Bachelor's degree, Finance

United Arab Emirates

Skills

Data Entry
Expert
Data Entry
Expert
Sales Coordination
Expert
Sales Coordination
Expert
Administration
Expert
Administration
Expert
Call Center
Expert
Call Center
Expert
Customer Service
Expert
Customer Service
Expert
MS Office
Expert
MS Office
Expert
MS Dynamics
Expert
MS Dynamics
Expert
ERP
Expert
ERP
Expert
Data Entry
Expert
Data Entry
Expert
Sales Coordination
Expert
Sales Coordination
Expert
Administration
Expert
Administration
Expert
Call Center
Expert
Call Center
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English
Expert
Malayalam
Native Speaker
Hindi
Beginner
Tamil
Intermediate

Training and Certifications

Training
Secretarial Training Course
Capital Educational Institute Abu Dhabi
Aug 2014
Essential Food Safety Training
Syscoms Abu Dhabi
Dec 2015

Hobbies

  • Swimming, Snorkling and Kayaking
  • Adventurous
  • Mehandhi Designing
  • Art and Craft