Safa Hanna

Provide administrative support for HR executives
 Organize, compile, update company personnel records and documenta-tion
 Manage and update HR databases with different information such as new hires, terminations, sick leaves, warnings, vacation, and days off
 Help in payroll management, preparation, and payment
 Prepare, manage and store paperwork for HR policies and procedures
 Answer employees’ questions and provide requested information
 Coordinate and implement every aspect of travel management (tickets, visas) for all Technolube staff to meet their travel requirement as per the policy.
 Arrange hotel booking for Technolube and Jeddah staff through travel agent.
 Review travel associated invoices as well as statement to create a Pur-chase order.
 Manage and order office supplies along with creating purchase orders
 Fetching of Utility bills (DEWA, SEWA, FEWA, Etisalat and Du) from online system and forward it to finance department for payment
 Creating, maintaining, and updating potential candidates and employee records
 Guiding the candidates in completing all the necessary recruiting for-malities
 Collecting and maintaining all candidate and employee documents
 Maintaining the confidentiality of any sensitive information
 Coordinating day-to-day activities with the HR Manager
 Continually works with department to streamline the hiring process and improve internal policies.

Accomplishments:
 Significantly contributing to further shape, the HR function and Crescent Petroleum’s employer brand.
 Provided administrative support and assistance to the Senior Leaders, delivering an excellent service with quality solutions.
Key Responsibilities:
Administration:
 Managed the recruitment process, including job specifications and job advertisements & assisted Managers/ Directors with interview process.
 Handled all HR administration and documentation, including employment contracts and employment offer letters to new starters.
 Organization of employee onboarding, training & development as well as incentives.
 Managed day-to-day administrative affairs including managing and prioritizing calendar, coordinating appointments, meetings, visitors, phones and managing complex travel arrangements for the Engineers.
 Handled meeting logistics for daily, weekly, monthly and annual events, including catering, scheduling meeting rooms, arranging (WebEx/Teams) calls, setting up equipment for video conferencing.
Technical Assistance:
 Provided technical support across business units, identified/ developed continuous improvement opportunities in technical associated areas.
 Supported day to day IT issues and working with the IT helpdesk.
 Prepared expense reports, timesheets for the Manager and Engineers.
 Aided with on boarding / off boarding of employees and contractors.
 Assisted in managing SharePoint by uploading documents.

NTCC is a dynamic and progressive company that has grown to become a leader in its industry. Its track record is a prestigious list of efficiently delivered projects.

Accomplishments:
• Dexterously managed an array of functions including Employee Relations, Compensation & Benefits/ Payroll & Professional Dvpt.
• Managed the strategic people and talent strategies - attracting, developing and retaining talent critical for the success of the company.

Key Responsibilities:
• Provided subject matter expertise and streamlined document control activities. Enforced safety levels for prevention of unauthorized access to sensitive and crucial business information.
• Gathered, sorted and maintained records to ensure easy retrieval for future reference, applied standard data archiving processes to make business information available for executive decision-making.
• In-charge of maintaining all types of documents - technical, engineering drawings, official correspondence, legal summons/notices, bank documents, annual reports, contracts and service level agreements.
• Assisted Project Managers in maintaining project documentation & work in close coordination with internal teams to gather relevant documents.
• Conducted audits to examine compliance with standard documentation and filing procedures.

Accomplishments:
• Handled accurate financial planning, budgeting, forecasting, regulation, cost control, reporting, and efficient operations across the council.

Key Responsibilities:
• Presided over day-to-day financial activities of SBWC, providing intelligence, reporting and analysis on budgets, strategy and spending, streamlining operations resulting in boosting financial performance.
• Administered control over budgetary spending, and introduced cost savings programs to ascertain allocated budgets are not overused.
• Led and managed the accounts payables and accounts receivables functions, ensured accurate financial accounting in these regards.
• Managed employee payroll on a monthly basis, handled calculations involved in the process, and ensured timely payments to the staff.
• Generated financial performance reports on a monthly, quarterly, and annual basis, and submitted to senior management for review and action.

Designation Chronology:
• Apr 2008 - Sep 2013: Billing Operations Specialist
• Apr 2006 - Apr 2008: Collection Assistant

Accomplishments:
• Served as the Bill Cycle Manager, spearheaded entire billing process, and provided leadership to the team to carry out routine functions.
• Handled end-to-end billing operations for the mobile, call select, merchandise and fixed line services offered by the company.
• Developed billing scenarios for QA, prepared QA checks and managed pre/post bill generation procedures for individual/ enterprise customers.
• Supported planning, conceptualization & delivery of several key projects, review test results produced by COD, provided improvement feedback.
• Conducted UAT tests, identified issues and executed change implementation projects to rectify critical errors encountered.
• Functioned as an expert user of BSCS and Siebel Financial Management System, handled testing of new products/ offers and accordingly customized the system.

PREVIOUS ASSIGNMENTS

• Sept 2004 - Mar 2006: Collection Assistant, Hadaf AlKhaleej Debt Collection L.L.C, Tahseel