Logistics Coordinator, Supply Chain Execution
Amazon
مجموع سنوات الخبرة :5 years, 10 أشهر
• As a 3PL Coordinator at Amazon, I oversee third-party logistics operations to ensure efficient supply chain management. Responsibilities include vendor relationship management, process optimization, and resolution of logistics challenges. Collaborating with internal teams and external partners, I streamline operations to enhance customer satisfaction and drive business success.
• Project documentation for mapping the VRET process end-to-end.
• Saving internal metrics for November 10 at the last minute for shipments (many units count) including 1 skeleton shipment and follow up until late with all the concerned stakeholders.
• Vendor support team; supporting vendors in their catalog, listing, account, and payment inquiries.
• Skilled Core, Catalog, Payments, Transportation, Direct Fulfillment and ARA (Amazon retail analytics).
• MVP; Most valuable player reward in September 2021 for achieving the highest targets and metrics within the team.
• Solving communication issues for the recently onboarded EG RVR vendors (retail vendor recruitment) as the communication channel was not the same as AE and SA.
• Integrated the direct fulfillment skill SOPs, blurbs, tools, FAQs in the VCM Knowledge hub.
• Handles and supports Customers and Drivers through different communication channels including phone and email.
• Provides support to Drivers on-road and off-road, and Customers waiting for shipments handled by Amazon.
• Peak captain at the White Friday peak of 2020.
• EMEA Ambassador at the Green Sustainability Team.
• EMEA Engagement team member.
• Identify customer needs and problems, clarify information, research every issue and provide a solution.
• Follow up with all third-party stakeholders until the issue is resolved.
• Being able to contact customers and solve their problems through phone, email, and tickets.
• Gathering the reports for the portal team and updating the PRR for the team.
• Supporting teammates with their blurbs through different cases.
• Identify customer needs and problems, clarify information, research every issue and provide a solution.
• Follow up with all third-party stakeholders until the issue is resolved.
• Support as a resolution specialist, leveraging my skills to address complex customer concerns and enhance overall satisfaction.
• Highest PRR (positive response rate) on the team for two months in a row.
• Billing Account Training - Completed comprehensive training in Vodafone UK billing systems, gaining proficiency in billing processes and systems management.
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