صفاء صافي

• Develop and maintain strong relationships with clients, understanding their needs and ensuring they receive exceptional service
• Customer Support, Act as the primary point of contact for client inquiries and issues, providing timely and effective solutions, and E-Mail communication with customers.
• HR Support (Jobs advertisements, CVs filtering, conducting 1st interview ..)
• Prepare internal & external official letters
• Prepare reports as required by management
• Customer Service training for all departments including back office and field engineer.
• Sales Support, Assist the sales team with customer inquiries and provide administrative support.
• Oversee the processing of client orders, ensuring accuracy, timely delivery, and resolution of any order-related issues.
• Prepare price proposals and contracts and follow up from the pricing stage through deal closure.
• Work closely with sales, marketing, and technical teams to address client needs and coordinate service delivery.
• Handle escalated client complaints or issues, working to resolve them efficiently while maintaining a positive relationship.
• Ensure clients comply to recommendations for handling and storage provided by the company and make the call to provide them a warranty certificate or not.
• Handle the full migration for 2 systems (Operations, Sales Orders & Invoicing), By collaborating with all internal teams to assure a successful project.

• Prepare price proposals and contracts.
• Follow up on proposals from the pricing stage through deal closure.
• Customer Service training for all departments including back office and field engineer.
• Manage customer orders, ensuring accurate processing and timely delivery, and follow up on any issues that arise.

• Customer Service: Answering phones and responding to inquiries about services and other inquiries.
• E-Mail communication with customers, Both (Small - Medium) companies and end users.
• Close Follow up for proposals.

• Manage appointments for sales staff, service technicians, and other departments.
• Customer Service: Answering phones, and responding to inquiries about vehicles, services, and financing options.
• Prepare and maintain records of vehicle inventory, sales, service orders, and customer information.
• Liaise between departments, such as sales, service, and finance, ensuring information flows smoothly.
• Input data into management systems, including full customer details, sales reports, and service records.