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تم إلغاء حظر المستخدم بنجاح
صفاء صافي, Administrative and Customer Service Senior Officer

صفاء صافي

Administrative and Customer Service Senior Officer·Boecker Public Health

الأردن

بكالوريوس, English language and literature

الخبرة العملية

مجموع سنوات الخبرة: 8 سنوات, 7 أشهر

Administrative and Customer Service Senior Officer

أبريل 2022 - حتى الآن

Boecker Public Health

عمان، الأردن

أبريل 2022 - حتى الآن

• Develop and maintain strong relationships with clients, understanding their needs and ensuring they receive exceptional service
• Customer Support, Act as the primary point of contact for client inquiries and issues, providing timely and effective solutions, and E-Mail communication with customers.
• HR Support (Jobs advertisements, CVs filtering, conducting 1st interview ..)
• Prepare internal & external official letters
• Prepare reports as required by management
• Customer Service training for all departments including back office and field engineer.
• Sales Support, Assist the sales team with customer inquiries and provide administrative support.
• Oversee the processing of client orders, ensuring accuracy, timely delivery, and resolution of any order-related issues.
• Prepare price proposals and contracts and follow up from the pricing stage through deal closure.
• Work closely with sales, marketing, and technical teams to address client needs and coordinate service delivery.
• Handle escalated client complaints or issues, working to resolve them efficiently while maintaining a positive relationship.
• Ensure clients comply to recommendations for handling and storage provided by the company and make the call to provide them a warranty certificate or not.
• Handle the full migration for 2 systems (Operations, Sales Orders & Invoicing), By collaborating with all internal teams to assure a successful project.

مجال الشركة:
إدارة الممتلكات والمرافق
الدور الوظيفي:
إدارية

Administrative and Customer Service Oficer

يناير 2020 - ديسمبر 2021

Boecker Public Health

عمان، الأردن

يناير 2020 - ديسمبر 2021

• Prepare price proposals and contracts.
• Follow up on proposals from the pricing stage through deal closure.
• Customer Service training for all departments including back office and field engineer.
• Manage customer orders, ensuring accurate processing and timely delivery, and follow up on any issues that arise.

مجال الشركة:
إدارة الممتلكات والمرافق

Administrative Coordinator

أبريل 2018 - ديسمبر 2019

Boecker Public Health

عمان، الأردن

أبريل 2018 - ديسمبر 2019

• Customer Service: Answering phones and responding to inquiries about services and other inquiries.
• E-Mail communication with customers, Both (Small - Medium) companies and end users.
• Close Follow up for proposals.

مجال الشركة:
إدارة الممتلكات والمرافق

Administrative Assistant

نوفمبر 2016 - مايو 2017

Ford & Suzuki Car Dealers

عمان، الأردن

نوفمبر 2016 - مايو 2017

• Manage appointments for sales staff, service technicians, and other departments.
• Customer Service: Answering phones, and responding to inquiries about vehicles, services, and financing options.
• Prepare and maintain records of vehicle inventory, sales, service orders, and customer information.
• Liaise between departments, such as sales, service, and finance, ensuring information flows smoothly.
• Input data into management systems, including full customer details, sales reports, and service records.

مجال الشركة:
وكلاء السيارات

التعليم

The Hashemite University

يوليو 2016

يوليو 2016

بكالوريوس، English language and literature

الأردن

المعدل التراكمي (نقاط): 3.09 من 4

المعدل التراكمي (نقاط): 3.09 من 4

The Hashemite University

يونيو 2016

يونيو 2016

بكالوريوس، (GPA: Very good)

الأردن

Skills

communication
Expert
communication
Expert
Able to multitask, prioritize
Expert
Able to multitask, prioritize
Expert
Time Management
Expert
Time Management
Expert
Excellent verbal and written communication skills
Expert
Excellent verbal and written communication skills
Expert
PUBLIC HEALTH
Expert
PUBLIC HEALTH
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
CUSTOMER SERVICE TRAINING
Expert
CUSTOMER SERVICE TRAINING
Expert
CUSTOMER SUPPORT
Expert
CUSTOMER SUPPORT
Expert
OPERATIONS
Expert
OPERATIONS
Expert
SALES
Expert
SALES
Expert
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
LEVERAGE
Intermediate
LEVERAGE
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Ability to learn
Expert
Ability to learn
Expert

اللغات

العربية

اللغة الأم

الانجليزية

متوسط