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Safaa Abdulhadi, Software Developer

Safaa Abdulhadi

Software Developer·Greenwich Bright

Jordan

Master's degree, MSc Information Systems Management

Work experience

Total years of experience: 8 years, 10 months

Software Developer

January 2015 - April 2016

Greenwich Bright

London, United Kingdom

January 2015 - April 2016

- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
- Provide information by collecting, analysing, and summarising development and service issues.
- Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the project lifecycle.

Company industry:
Software Development
Job role:
Information Technology

IT Service Desk Lead

July 2013 - July 2014

ROO Joint venture (BP, CNPC, SOC)

Basra, Iraq

July 2013 - July 2014

-Responsible for assigning support tasks to team members; follow-up team and system performance by insuring issue resolution or directly solving more advanced issues.
-Maintain communication with management regarding team and system performance.
-Effectively train support team members on new software application s and support.
-Track incidents to conclusion in line with SLAs and quality standards.
-Build services relationship with customers and conduct service reviews for key customers.
-Review Performance reports, service improvements, service quality and processes.
-Provide management and performance reports.

Company industry:
Oil & Gas
Job role:
Information Technology

IT Support Engineer Supervisor

July 2012 - July 2013

ROO Joint venture (BP, CNPC, SOC)

Basra, Iraq

July 2012 - July 2013

-Promoted from IT Support Engineer to IT Support Engineer Supervisor, October, 2012.
-Responsible for assigning support tasks to team members; follow-up team and system performance by insuring issue resolution or directly solving more advanced issues.
-Maintain communication with management regarding team and system performance.
-Effectively train support team members on new software applications and support.
-Install and configure computer hardware operating systems and applications; troubleshoot system and network problems; diagnose and solve hardware/software faults.
-Provide support via helpdesk systems for a wide range of internal & external applications.
-Set up user accounts and profiles, and manage password issues.
-Develop procedural documentation and installation guides.
-Responsible for the quick and accurate troubleshooting and resolution of reported faults including following diagrams and written instructions to repair a fault or set up a system.
-Responsible for installation and deployment of new software applications.

Company industry:
Oil & Gas
Job role:
Information Technology

IT Administrator

January 2012 - June 2012

Zain Iraq

Baghdad, Iraq

January 2012 - June 2012

Maintenance and management of the Critical Windows based Server Environment, including maintenance of IT user accounts and Active Directory administration;
technical support via helpdesk systems for a wide range of internal & external applications;
managed and monitored backups in multiple locations.

Company industry:
Telecommunications
Job role:
Information Technology

Programmer and Developer

September 2006 - July 2011

Internship Projects

Damascus, Syria

September 2006 - July 2011

-Database development: (For use in a hospital, library, and financial institution.)
-Desktop applications: (Dictionary, Search Engine.)
-System analysis: ( ATM, library, E-Commerce System, Airport System.)
-Web-based applications: (Real time interoffice communication (group and private chat rooms) and Websites for E-Learning, finance and medical areas.)

Company industry:
Software Development
Job role:
Information Technology

Web/Graphic Designer

January 2008 - January 2011

Freelance

Damascus, Syria

January 2008 - January 2011

Consultant for web and graphic static designs for local clients, including businesses in medicine and architecture.

Company industry:
Software Development
Job role:
Information Technology

Education

University of Greenwich

September 2015

September 2015

Master's degree, MSc Information Systems Management

United Kingdom

With areas of focus on Project Management, Requirement Analysis, System Modeling, System Design and Development, and User Experience
View attachment

Koenig Solutions

February 2012

February 2012

Diploma, MCTS

United Arab Emirates

Microsoft Technology Specialist in windows 7 configuring

Koenig Solutions

February 2012

February 2012

Diploma, MCITP

United Arab Emirates

Enterprise Desktop Support Technician, in windows 7

Koenig Solutions

February 2012

February 2012

Diploma, CCNA

United Arab Emirates

CCNA - Routing and Switching

Syrian International University for Science and Technology (SUIST)

July 2011

July 2011

Bachelor's degree, Computer Information Systems Engineering

Syria

A comprehensive, 5 year, English language program with principle areas of focus in database development, programming, web applications.

New Horizons Training Center

December 2010

December 2010

Diploma,

Syria

Certificated Classes for the following coursework: Oracle: SQL, PL/SQL. Adobe: HTML and CSS3, Adobe Dreamweaver, Photoshop for Web. Additional Certificated Coursework in each of the following: PHP, JavaScript, MySQL.

Skills

Microsoft Software
Expert
Microsoft Software
Expert
Oracle
Expert
Oracle
Expert
Cisco
Expert
Cisco
Expert
Relational Databases
Expert
Relational Databases
Expert
HTML + CSS
Expert
HTML + CSS
Expert
ASP.net
Intermediate
ASP.net
Intermediate
HTML, XHTML, CSS, JavaScript
Intermediate
HTML, XHTML, CSS, JavaScript
Intermediate
SQL server, Relational Databases
Intermediate
SQL server, Relational Databases
Intermediate
C#
Intermediate
C#
Intermediate
Java
Intermediate
Java
Intermediate
SQL
Intermediate
SQL
Intermediate
Oracle Certified Associate Developer
Expert
Oracle Certified Associate Developer
Expert
Microsoft Certified IT Professional : windows 7
Expert
Microsoft Certified IT Professional : windows 7
Expert
Cisco Routing, Switching, Subnets
Intermediate
Cisco Routing, Switching, Subnets
Intermediate
Microsoft Certified Technology Specialist : Windows 7
Expert
Microsoft Certified Technology Specialist : Windows 7
Expert
Microsoft Certified Solutions Associate : Windows 7
Expert
Microsoft Certified Solutions Associate : Windows 7
Expert
Microsoft Software
Expert
Microsoft Software
Expert
Oracle
Expert
Oracle
Expert
Cisco
Expert
Cisco
Expert
Relational Databases
Expert
Relational Databases
Expert
HTML + CSS
Expert
HTML + CSS
Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Oracle Certified Associate Developer (OCA)
Oct 2011
Microsoft Certified IT Professional (MCITP)
Feb 2013
Microsoft Certified Technology Specialist (MCTS)
Feb 2013 - Feb 2012
Microsoft Certified Solutions Associate (MCSA)
Feb 2013 - Feb 2012

Training
CCNA
Koenig Solutions
Feb 2013