Safaa Abdulhadi

- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
- Provide information by collecting, analysing, and summarising development and service issues.
- Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the project lifecycle.

-Responsible for assigning support tasks to team members; follow-up team and system performance by insuring issue resolution or directly solving more advanced issues.
-Maintain communication with management regarding team and system performance.
-Effectively train support team members on new software application s and support.
-Track incidents to conclusion in line with SLAs and quality standards.
-Build services relationship with customers and conduct service reviews for key customers.
-Review Performance reports, service improvements, service quality and processes.
-Provide management and performance reports.

-Promoted from IT Support Engineer to IT Support Engineer Supervisor, October, 2012.
-Responsible for assigning support tasks to team members; follow-up team and system performance by insuring issue resolution or directly solving more advanced issues.
-Maintain communication with management regarding team and system performance.
-Effectively train support team members on new software applications and support.
-Install and configure computer hardware operating systems and applications; troubleshoot system and network problems; diagnose and solve hardware/software faults.
-Provide support via helpdesk systems for a wide range of internal & external applications.
-Set up user accounts and profiles, and manage password issues.
-Develop procedural documentation and installation guides.
-Responsible for the quick and accurate troubleshooting and resolution of reported faults including following diagrams and written instructions to repair a fault or set up a system.
-Responsible for installation and deployment of new software applications.

Maintenance and management of the Critical Windows based Server Environment, including maintenance of IT user accounts and Active Directory administration;
technical support via helpdesk systems for a wide range of internal & external applications;
managed and monitored backups in multiple locations.

-Database development: (For use in a hospital, library, and financial institution.)
-Desktop applications: (Dictionary, Search Engine.)
-System analysis: ( ATM, library, E-Commerce System, Airport System.)
-Web-based applications: (Real time interoffice communication (group and private chat rooms) and Websites for E-Learning, finance and medical areas.)

Consultant for web and graphic static designs for local clients, including businesses in medicine and architecture.