Software Developer
Greenwich Bright
Total years of experience :8 years, 10 Months
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
- Provide information by collecting, analysing, and summarising development and service issues.
- Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the project lifecycle.
-Responsible for assigning support tasks to team members; follow-up team and system performance by insuring issue resolution or directly solving more advanced issues.
-Maintain communication with management regarding team and system performance.
-Effectively train support team members on new software application s and support.
-Track incidents to conclusion in line with SLAs and quality standards.
-Build services relationship with customers and conduct service reviews for key customers.
-Review Performance reports, service improvements, service quality and processes.
-Provide management and performance reports.
-Promoted from IT Support Engineer to IT Support Engineer Supervisor, October, 2012.
-Responsible for assigning support tasks to team members; follow-up team and system performance by insuring issue resolution or directly solving more advanced issues.
-Maintain communication with management regarding team and system performance.
-Effectively train support team members on new software applications and support.
-Install and configure computer hardware operating systems and applications; troubleshoot system and network problems; diagnose and solve hardware/software faults.
-Provide support via helpdesk systems for a wide range of internal & external applications.
-Set up user accounts and profiles, and manage password issues.
-Develop procedural documentation and installation guides.
-Responsible for the quick and accurate troubleshooting and resolution of reported faults including following diagrams and written instructions to repair a fault or set up a system.
-Responsible for installation and deployment of new software applications.
Maintenance and management of the Critical Windows based Server Environment, including maintenance of IT user accounts and Active Directory administration;
technical support via helpdesk systems for a wide range of internal & external applications;
managed and monitored backups in multiple locations.
-Database development: (For use in a hospital, library, and financial institution.)
-Desktop applications: (Dictionary, Search Engine.)
-System analysis: ( ATM, library, E-Commerce System, Airport System.)
-Web-based applications: (Real time interoffice communication (group and private chat rooms) and Websites for E-Learning, finance and medical areas.)
Consultant for web and graphic static designs for local clients, including businesses in medicine and architecture.
With areas of focus on Project Management, Requirement Analysis, System Modeling, System Design and Development, and User Experience
Microsoft Technology Specialist in windows 7 configuring
Enterprise Desktop Support Technician, in windows 7
CCNA - Routing and Switching
A comprehensive, 5 year, English language program with principle areas of focus in database development, programming, web applications.
Certificated Classes for the following coursework: Oracle: SQL, PL/SQL. Adobe: HTML and CSS3, Adobe Dreamweaver, Photoshop for Web. Additional Certificated Coursework in each of the following: PHP, JavaScript, MySQL.