Safwan Aboobacker

Managing On-Prem and Office 365 Exchange Server in a hybrid environment.
Skilled in mailbox management, migrations, and handling permission-related tasks.
Experienced in managing Azure Entra ID, self-service password reset, multi-factor authentication, conditional access policies, and Azure reservations.
Expert in PowerShell scripting for automating tasks such as bulk user/mailbox account creation, disabling accounts, and revoking multiple group memberships etc.
Managed Teams Telephone access, guest access, created Teams meeting policies, set up call queues, and configured SIP phones.
Device Management using the Microsoft Intune portal.
Office 365 License management of Azure Entra ID users.
Experienced in implementing Azure AD connect for hybrid environment.
Proficient in managing AD DS, DNS, DHCP, GPOs and ADFS server.
Deployed VMs in Azure Cloud using the Golden Image and ARM Template.
Worked on Azure Entra ID app registration, authorization and permissions.
Used Terraform for provisioning Azure resources by integrating with DevOps.
Performed server patching, troubleshooting, and resolving patching issues.
Handled System/Infrastructure related ITSM tickets using the BMC ServiceHub Tool.

Provided support in resolving technical issues related to systems, software, network drives, websites, and hardware.
Administered print servers by installing and uninstalling printers, resolving errors, and updating printer drivers.
Proficient in Active Directory management, including the creation and administration of various accounts types and mailbox management.
Managed the creation and administration of shared folders on the file server.
Performed the regular updates on the server.
Part of the mailbox migration team from On-Prem exchange to O365.
Managed Installation of VMware ESXi Hypervisor and vCenter server.
Managed IT Assets using the Manage Engine ITSM Tool.

Installing, configuring, deploying, and managing computers with different operating systems.
Troubleshooting different hardware and software issues of the computers.
Repairing of the computers & laptops if in case of any hardware failure.
Upgraded computer hardware & software as required.
Handling calls from the field engineers regarding computer & software operations issues in the rig.
Handled procurement of various hardware components and software.

Installing, configuring, and managing Windows server 2008 R2 / 2012 R2.
Perform installation, configuration and upgrading of PC software.
Responsible for providing support to Users in troubleshooting and resolving their PC problems.
Performed regular system backups and recovery procedures, closely following SOPs to ensure system security.
Configuration of various types of network printers and plotters.

Monitoring the network links using SNMPc server.
Provide feasible solutions to the technical problems, in the shortest possible time.
Activation of newly connected customers by remotely accessing the switch and enabling the respected ports.
Handling various types of customer complaints calls.
Configuration of L2 switches and home gateway routers.

Provide network and system solutions for clients and ensure high availability of services to them.
Configuration of integrated routers, gateways and appliances at client locations that allows them to connect their branch sites reliably and securely.
Provide scalable and economical solution enabling enterprises to deploy wireless coverage.
Administration of switches and routers.
Setting up and troubleshooting issues of LANs at different client locations.