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Safwan Aboobacker, Infrastructure Engineer

Safwan Aboobacker

Infrastructure Engineer·GBM

United Arab Emirates

Bachelor's degree, Electronics and Communication

Work experience

Total years of experience: 16 years, 0 months

Infrastructure Engineer

January 2021 - Present

GBM

Dubai, United Arab Emirates

January 2021 - Present

Managing On-Prem and Office 365 Exchange Server in a hybrid environment.
Skilled in mailbox management, migrations, and handling permission-related tasks.
Experienced in managing Azure Entra ID, self-service password reset, multi-factor authentication, conditional access policies, and Azure reservations.
Expert in PowerShell scripting for automating tasks such as bulk user/mailbox account creation, disabling accounts, and revoking multiple group memberships etc.
Managed Teams Telephone access, guest access, created Teams meeting policies, set up call queues, and configured SIP phones.
Device Management using the Microsoft Intune portal.
Office 365 License management of Azure Entra ID users.
Experienced in implementing Azure AD connect for hybrid environment.
Proficient in managing AD DS, DNS, DHCP, GPOs and ADFS server.
Deployed VMs in Azure Cloud using the Golden Image and ARM Template.
Worked on Azure Entra ID app registration, authorization and permissions.
Used Terraform for provisioning Azure resources by integrating with DevOps.
Performed server patching, troubleshooting, and resolving patching issues.
Handled System/Infrastructure related ITSM tickets using the BMC ServiceHub Tool.

Company industry:
IT Services
Job role:
Information Technology

System Administrator

February 2016 - December 2020

Meydan Group

Dubai, United Arab Emirates

February 2016 - December 2020

Provided support in resolving technical issues related to systems, software, network drives, websites, and hardware.
Administered print servers by installing and uninstalling printers, resolving errors, and updating printer drivers.
Proficient in Active Directory management, including the creation and administration of various accounts types and mailbox management.
Managed the creation and administration of shared folders on the file server.
Performed the regular updates on the server.
Part of the mailbox migration team from On-Prem exchange to O365.
Managed Installation of VMware ESXi Hypervisor and vCenter server.
Managed IT Assets using the Manage Engine ITSM Tool.

Company industry:
Real Estate
Job role:
Information Technology

IT Support Officer - Rig Operations

June 2013 - October 2015

Weatherford

Abu Dhabi, United Arab Emirates

June 2013 - October 2015

Installing, configuring, deploying, and managing computers with different operating systems.
Troubleshooting different hardware and software issues of the computers.
Repairing of the computers & laptops if in case of any hardware failure.
Upgraded computer hardware & software as required.
Handling calls from the field engineers regarding computer & software operations issues in the rig.
Handled procurement of various hardware components and software.

Company industry:
Oil & Gas
Job role:
Information Technology

IT Engineer

July 2012 - March 2013

Emirates Link Maltauro L.L.C

Abu Dhabi, United Arab Emirates

July 2012 - March 2013

Installing, configuring, and managing Windows server 2008 R2 / 2012 R2.
Perform installation, configuration and upgrading of PC software.
Responsible for providing support to Users in troubleshooting and resolving their PC problems.
Performed regular system backups and recovery procedures, closely following SOPs to ensure system security.
Configuration of various types of network printers and plotters.

Company industry:
Civil Engineering
Job role:
Information Technology

Network Engineer - NOC

March 2011 - February 2012

ACT TV

Bengaluru, India

March 2011 - February 2012

Monitoring the network links using SNMPc server.
Provide feasible solutions to the technical problems, in the shortest possible time.
Activation of newly connected customers by remotely accessing the switch and enabling the respected ports.
Handling various types of customer complaints calls.
Configuration of L2 switches and home gateway routers.

Company industry:
IT Services
Job role:
Information Technology

Network Engineer

July 2009 - December 2010

Spanningtree Network Solutions

Kerala, India

July 2009 - December 2010

Provide network and system solutions for clients and ensure high availability of services to them.
Configuration of integrated routers, gateways and appliances at client locations that allows them to connect their branch sites reliably and securely.
Provide scalable and economical solution enabling enterprises to deploy wireless coverage.
Administration of switches and routers.
Setting up and troubleshooting issues of LANs at different client locations.

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

Education

LBS College of Engineering

June 2009

June 2009

Bachelor's degree, Electronics and Communication

India

GPA (percentage): 67.4%

GPA (percentage): 67.4%

Graduated Engineering Degree in Electronics & Communication with First Class.
View attachment

Skills

Cloud Computing
Expert
Cloud Computing
Expert
Infrastructure
Expert
Infrastructure
Expert
Windows Azure
Expert
Windows Azure
Expert
Active Directory
Expert
Active Directory
Expert
Server Management
Expert
Server Management
Expert
Active Directory
Intermediate
Active Directory
Intermediate
Networking
Expert
Networking
Expert
Microsoft Azure
Intermediate
Microsoft Azure
Intermediate
Infrastructure
Expert
Infrastructure
Expert
System Administration
Expert
System Administration
Expert
Terraform
Beginner
Terraform
Beginner
Microsoft 365
Expert
Microsoft 365
Expert
Virtualization
Intermediate
Virtualization
Intermediate
Cloud Computing
Intermediate
Cloud Computing
Intermediate
Windows Server
Expert
Windows Server
Expert
VMware
Intermediate
VMware
Intermediate
Windows Azure
Expert
Windows Azure
Expert
Server Management
Expert
Server Management
Expert

Languages

Hindi
Expert
English
Expert
Malayalam
Native Speaker
Arabic
Beginner

Training and Certifications

Certifications
CCNA
Feb 2011 - Feb 2014
Azure Administrator Associate
Sep 2024 - Sep 2025
Show credentials

Training
Azure Solutions Architect Expert
Udemy
Sep 2024
VMware Certified Technical Associate
Udemy
Oct 2024
MCSA (70-410, 411, 412)
REI
Jan 2015