FRSSISA (Field Relief & Social Services Information Systems Administrator)
UNRWA
Total years of experience :32 years, 9 Months
1. Provides technical support for ensuring all Relief & Social Services Department field staff in the assigned Field properly utilizes all systems and software for day-to-day operational needs;
2. Assists in the planning for system testing, system installations, backup needs and formal on-the-job training for the use of Relief and Social Services Department Systems;
3. Is technically responsible at Field level for the data integrity, accuracy, timeliness and maintenance of all Relief & Social Services Department Information Systems data from error detection phase to error correction phase;
4. Monitors and follows up on data collection, consolidation and analysis related to Relief & Social Services Department Information Systems in order to produce reports and statistical data that will support management in planning, budgeting and forecasting;
5. At the Field Level, assists in collecting and documenting user requirements; prepares instruction manuals, training material and any other documentation for the Relief & Social Services Department systems;
6. Identifies Relief & Social Services Department Small business applications development needs in the respective Field and follow up on the development, testing and deploying in accordance with ISD policy regarding Small Business Applications.
- Handling problems the customers face efficiently by phone.
- Maintains full technical knowledge of given solution and related topology while keeping up to date with new expansions.
- Makes sure that the intervention time and fault repair time are within the agreed service level parameters.
- Respond to customers queries and advise them with appropriate service.
- Prepare all digital service line fault reports to fulfill customers and management requirements, and reduce these reports from faults data base by queries contain details or summary information.
- Alcatel4400, A4300UCX and Seimens Hicom300E Exchanges
- Plus working on calls accounting software and office applications.
- Appreciation certificate
Maintenance technician (First six months in training)
PCs after sale services.
Maintenance technician for general electronic and electric devices.
2004 / Red sea University / Al-Sudan with 78.1 degree
Diploma of Telecom. Eng. /Exchanges with 79.1 degree
الفرع العلمي