Safwan Nizar

•Achieved monthly sales targets of QAR 40, 000 by securing an average of 25 rental agreements with diverse clients, including individuals and corporates, through targeted prospecting and strong relationship-building skills.
•Leveraged deep understanding of customer needs to recommend suitable vehicles, applying targeted sales strategies that effectively promoted fleet offerings and contributed to consistent sales growth across B2B or B2C clients which included conducting vehicle test drives to demonstrate features and benefits of the vehicles, and address customer queries.
•Enhanced Customer Retention: Fostered long-term relationships with corporate clients, resulting in a 25% increase in customer loyalty and 30% improvement in client retention rates through personalized service and support across Qatar, the US, UK and Canada.
•Provided expert sales consulting to clients, analyzing their needs, recommending suitable vehicle solutions, and guiding them through the rental and leasing process to maximize customer satisfaction and drive sales.
•Successfully negotiated pricing and contract terms with clients to secure profitable agreements while maintaining strong business relationships.
•Secured High-Value Contracts: Identified and seized opportunities within major government projects, contributing to the acquisition of contracts.
•Streamlined Tender Submissions: Prepared and submitted comprehensive vehicle rental tender documents for approval, improving the approval process efficiency by 20% under the guidance of the Business Development Manager and Country Manager.
•Ensured Accuracy and Compliance: Prepared new debtor application forms and lease agreements, ensuring 100% compliance with legal and company standards, leading to a 15% reduction in contract errors.

Product Expertise and Client Education
• Mastered Infocart's product suite, including POS systems, software solutions, and security systems
• Clearly articulated the benefits of Infocart's offerings to businesses across various industries, ensuring product value was effectively communicated
• Designed and delivered persuasive sales presentations tailored to the specific needs and challenges of potential clients

Sales Lead Generation and Client Acquisition
• Proactively sought new sales leads through a variety of channels, expanding the client base
• Established and nurtured strong relationships with prospective clients, building trust and rapport throughout the sales cycle
• Successfully closed deals and onboarded new clients, securing long-term partnerships for Infocart
Client Relationship Management and Growth
• Fostered ongoing client relationships, ensuring satisfaction and maintaining a high level of customer loyalty
• Identified and capitalized on opportunities for upselling and cross-selling additional products, driving revenue growth
• Delivered exceptional customer service, promptly addressing client inquiries and resolving concerns to enhance the overall customer experience

Collaboration and Target Achievement
• Worked closely with internal teams to improve customer experience, contributing to a seamless service delivery process
• Played a key role in achieving and surpassing collective sales targets, driving the team towards success

Fraud and Dispute Chargeback Operations
• Possessed in-depth knowledge of fraud and dispute chargeback systems, ensuring seamless handling of the chargeback process
• Managed dispute chargeback processes, including debit representment, ensuring accuracy in financial adjustments
• Processed re-debiting and re-crediting of customer accounts, adhering to procedural guidelines and maintaining compliance
• Reviewed documentary evidence from retailers, facilitating the timely resolution of fraud disputes and ensuring proper account adjustments
• Identified and managed 80-100 fraud cases daily, leveraging data insights to quickly address anomalies and fraudulent activity Data Analysis and Reporting
• Conducted data extraction and allocation for fraud and dispute cases, generating detailed reports to support decision-making
• Analysed large datasets to identify patterns of fraudulent behavior, uncovering critical insights for fraud prevention
• Delivered actionable observations through tests and measurements at various stages, aligning with quality control protocols Stakeholder and Customer Service Management
• Coordinated with teams to define business requirements, optimize organizational processes, and maintain high productivity and accuracy standards
• Reviewed customer responses against retailers, ensuring disputes were resolved in a timely and fair manner
• Delivered exceptional customer service, assisting with customer transactions and maintaining a positive client experience throughout the dispute process
• Identified and resolved process issues, enhancing the efficiency of chargeback procedures, and contributing to overall business growth Training and Development
• Trained new analysts on fraud and dispute processes, ensuring they were well-equipped to handle chargebacks efficiently
• Mentored new support staff on the chargesheet process, fostering a smooth onboarding experience and improving team competency