Collection Specialist
cnergyis info pvt ltd
Total years of experience :9 years, 8 Months
Handling HRMS and Payroll services collection global and pan India. Target Oriented- invoices
are been raised 10cr every month need to target at least 85% achievement. • Oversees a
company’s process of retrieving money owed to them or one of their clients. • Manages the
employees who collect the money. • Handles complaints or difficult calls. • Makes sure
employees comply with company policies when contacting individuals and other companies to
collect past due balances that they owe. • Negotiates payment arrangements and follows up to
make sure the payments are made. • Researches and locates missing information that is
needed for the staff to perform their jobs at optimum levels. • Authorizes financial settlements
with people who owe large debts. • Identifies areas of the collection process that need
improvement and implements an enhanced process to help collectors be more effective. •
Tracks the rate of success of the entire process and continues to make adjustments when
necessary. •
Managing Pan india Personal Loan product Recovery rate 80% to 88% every month. Driving
through 30, 60, 90 and NPA buckets.
Overall team count 36 including Collection manager and Team leader. Monitored accounts for
compliance with established payment plans and flagged those in violation. Used skip tracing
and other techniques to locate debtors. Followed up with customers to collect specific financial
information and verify details for preparation of annual 1095 forms. Trained new team members
on scripts, company services and performance strategies and provided mentoring. Achieved
performance goals on consistent basis. Worked in call center environment handling manual and
automatically dialed outbound calls.
• Recovery/ Collections analysis and Preparing MIS, Collection Report • Sending Customers
risk rating list on weekly Basis • To take a rigorous follow up with customers and settled the
unresolved issue * Laisioning with Legal Team both the company and Customers and recovery
related matters, Legal Notice, Reply letter and Action • Take report from all Units regarding
Collection * To keep a track of all collection and recoverable from the customers • Flexibility
with a strong sense of ownership for work Required Skills: • Effective Oral and Written
Communication Skills • Customers Satisfaction Focus: Ability to Listen active problem solving
Skills • Polite, tolerant & have patience to deal customers • Competent Time Management
Skills • Go getter attitude. Result oriented candidate • Data Driven, Decision Maker, Proactive
Highly Enthiastic toward driving an business
. Currently working with Respected organization MY SALARY DOST PVT LTD as head of
department. 2. Managing Pan india Personal Loan product Recovery rate 80% to 88% every
month. 3. Driving through 30, 60, 90 and NPA buckets. 4. Overall team count 36 including
Collection manager and Team leader. 5. Monitored accounts for compliance with established
payment plans and flagged those in violation. 6. Used skip tracing and other techniques to
locate debtors. 7. Followed up with customers to collect specific financial information and
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verify details for preparation of annual 1095 forms. 8. Trained new team members on scripts,
company services and performance strategies and provided mentoring. 9. Achieved
performance goals on consistent basis. 10. Worked in call center environment handling manual
and automatically dialed outbound calls. 11. Produced, distributed and tracked more than
\[Number\] monthly invoices for \[Industry\] business. 12. Performed targeted collections on past
due accounts aged ove
Maintained excellent attendance record, consistently arriving to work on time. 2. Worked as
an team leader within few months got promoted as head. 3. Handling 500 collection executive
and over achieved target. 4. Drove operational improvements which resulted in savings and
improved profit margins. 5. Developed team communications and information for \[Type\]
meetings. 6. Conversion Rate everymonth 95% and above.
Worked with legal resources and recovery teams to manage default issues. 2. Filed and
addressed employee complaints in accordance with company policies and government
regulations. 3. Supervised staff of collectors, monitoring phone calls and letters. 4. Coded and
entered at least \[Number\] invoices each day into in-house accounting software. 5. Facilitated
successful internal and external audits through sound and thorough documentation. 6. REASON
OF LEAVING EARLY BECAUSE MEET WITH AN ACCIDENT SO COMPULSORY BED REST
RECCOMEND BY DOCTOR
1. Handling private agency for Axis Commercial vehicle and Home loan product 2. 60, 90& NPA
bucket cordinating inhouse team along with third party feild excutive to collect the payment. 3.
Ticket size minmum 30, 000/- to 4, 00000/- EMI 4. Visited premises of customers to directly
collect payments. 5. Generated and mailed updated statements monthly and processed
demand letters. 6. Followed prescribed scripts and maintained friendly but firm attitude with
full knowledge of contractual requirements and legal remedies. 7. Accessed credit records to
evaluate customer credit histories. 8. Maintained \[Number\]% accuracy in calculating Waiver,
interest and commissions.
1. Handling the Tata Capital Over due charges collection pan india since from 2013 till 2018. 2.
Conversion Rate 85% to 90% from pan india for all product like Consumer durable, Personal
loan, Two wheeler loan, Commercial vehicle on priority ticket size minimum 500/- to 20, 00000/-
3. Used skip tracing resources to locate debtors and updated information in company system.
4. Used probing techniques to determine debtors' reasons for delinquency. 5. Reviewed
collection reports to determine status of collections and amounts of outstanding balances. 6.
Started as collection asscociate from 2013 and got promoted Team leader for Tata capital ODC
collection Process in 2015. 7. Counseled debtors on payment options and arranged installment
agreements.
Passed out from English medium from science