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Sagar Baliyan , GUEST SERVICE EXECUTIVE

Sagar Baliyan

GUEST SERVICE EXECUTIVE·HILTON HOTEL DUBAI UAE

United Arab Emirates

Bachelor's degree, Art

Work experience

Total years of experience: 6 years, 1 months

GUEST SERVICE EXECUTIVE

December 2025 - Present

HILTON HOTEL DUBAI UAE

Dubai, United Arab Emirates

December 2025 - Present

adhering to brand-specific grooming, service scripts, and loyalty recognition
Company industry:
Hospitality & Accomodation

Guest Service Executive

December 2025 - Present

Hilton Dubai

Dubai, United Arab Emirates

December 2025 - Present

Manage front office operations ensuring smooth check-in/out processes during high guest traffic periods.
Resolve guest complaints through effective service recovery to maintain satisfaction levels.Coordinate with
housekeeping, reservations, and finance teams to support operational efficiency.Maintain accurate guest
profiles and reservation updates fo personalized service delivery. Support upselling initiatives and promote hotel
services to enhance guest experience
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

GUEST SERVICE AGENT

November 2023 - December 2025

MILLENNIUM HOTEL DUBAI

Dubai, United Arab Emirates

November 2023 - December 2025

Contributedtodepartmentalprofitabilitybyconsistentlyrankingamongthe
topthreeperformersforroom-tierupgrades.
Company industry:
Hospitality & Accomodation

Sales Coordinator

November 2023 - January 2025

Millennium Hotel Dubai

Dubai, United Arab Emirates

November 2023 - January 2025

Assisted in executing marketing campaigns to improve brand visibility and lead engagement. Prepared
performance reports and tracked campaign metrics for management review.Coordinate between sales and
marketing teams to ensure timely project completion.Maintained CRM database and monitored client follow
ups and interactions. Supported social media content preparation using Canva.
Company industry:
Hospitality & Accomodation
Job role:
Sales

RESERVATION AGENT

October 2021 - October 2023

INTERCONTENITAL HOTEL DUBAI

Dubai, United Arab Emirates

October 2021 - October 2023

Leveragedlocalexpertisetoserveasabrandambassador, enhancingthe
Contributedtodepartmentalprofitabilitybyconsistentlyrankingamongthe
topthreeperformersforroom-tierupgrades.
Company industry:
Hospitality & Accomodation

Waiter

October 2021 - January 2023

Intercontenital Hotel Dubai UAE

Dubai, United Arab Emirates

October 2021 - January 2023

Supported daily food service operations with focus on quality, hygiene, and efficiency.Managed customer orders
and ensured timely service delivery.Maintained cleanliness and compliance with food safety standards.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Admin Logistic

December 2019 - January 2021

Delhivery India

Delhi, India

December 2019 - January 2021

Assisted in Inventory management and stock control, coordinate order processing, tracking, and delivery and
improved workflow efficiency and ensured timely supply chain operations.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Administration

GUEST OPERATOR

October 2019 - January 2021

JW MARRIOT HOTEL NEW DELHI INDIA

Dubai, United Arab Emirates

October 2019 - January 2021

Maintainedahigh-performancecommunicationhub, managingall
hotelwideinquirieswithMarriottssignatureserviceetiquette.
CoordinatedAtYourServicerequests, ensuringrapidinter-departmental
responsetimesforguestneeds.
Company industry:
Hospitality & Accomodation

Education

WingsWay Training Institute Dubai

December 2020

December 2020

Bachelor's degree, Art

United Arab Emirates

Subharti University Meerut

January 2019

January 2019

Bachelor's degree, Bachelor's In Art

India

American University

January 2019

January 2019

High school or equivalent, Arts And Languages

India

Skills

ANIMAL CARE

Intermediate

BUSINESS NEGOTIATION

Intermediate

CREATIVITY

Intermediate

CRITICAL THINKING

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

DIGITAL MARKETING

Intermediate

LEADERSHIP

Intermediate

MANAGEMENT

Intermediate

PROJECT MANAGEMENT SOFTWARE

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

BUSINESS OPERATIONS

Intermediate

CLIENT SERVICES

Intermediate

COMPLIANCE MANAGEMENT

Intermediate

HOSPITALITY

Intermediate

INVENTORY MANAGEMENT

Intermediate

OPERATIONS

Intermediate

Languages

English

Beginner

Spanish

Beginner

Arabic

Beginner

Training and Certifications

Certifications
Project Management Training