customer support officer
Axis Abroad
Total years of experience :0 years, 4 Months
- Handled a high volume of customer inquiries, complaints, and feedback through various communication channels, including phone, email, chat, and social media platforms.
- Demonstrated exceptional communication skills, conveying complex information clearly and empathetically to address customer concerns and resolve issues effectively.
- Utilized deep product knowledge to provide accurate information and troubleshooting guidance to customers, ensuring a thorough understanding of product features and usage guidelines.
- Implemented proactive measures to anticipate and mitigate potential customer issues, reducing the frequency of escalations and improving overall customer satisfaction.
- Consistently achieved or exceeded key performance indicators, including first-contact resolution rates and customer satisfaction scores.
- Maintained detailed and organized records of customer interactions using CRM software, ensuring accurate documentation and timely follow-up on open issues.
- Collaborated with cross-functional teams, including product development and quality assurance, to identify recurring customer issues and drive continuous improvement initiatives.
- Acted as a mentor and resource for new team members, providing guidance and support to facilitate their onboarding and development within the customer support team.
- Participated in ongoing training and development programs to enhance skills and knowledge in customer service best practices, industry trends, and company products/services.
- Received positive feedback from customers and peers for professionalism, problem-solving abilities, and commitment to delivering exceptional customer service.