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Sagar Manjal, Sr. Business Development & Operations Analyst

Sagar Manjal

Sr. Business Development & Operations Analyst·Singularity GmbH

United Arab Emirates

Diploma, Logistics And Transport

Work experience

Total years of experience: 19 years, 2 months

Sr. Business Development & Operations Analyst

January 2021 - February 2026

Singularity GmbH

Dubai, United Arab Emirates •Hybrid

January 2021 - February 2026

Customs & Trade Compliance | Procurement | Business Development | Logistics & Supply Chain Operations
• Managed end-to-end customs clearance and trade compliance for UAE, KSA, and GCC clients across
air, sea, and road freight, ensuring adherence to multi-jurisdictional regulatory requirements.
• Prepared, reviewed, and validated import/export documentation including Bills of Entry, Commercial
Invoices, Packing Lists, and Certificates of Origin, ensuring correct INCOTERMS application (EXW,
FOB, CIF, DAP) across multi-modal shipments.
• Advised clients on HS classification, customs valuation, and duty optimization, reducing exposure to
penalties and clearance delays; maintained active compliance across Ministry of Industry & Advanced
Technology (MOIAT), Ministry of Foreign Affairs & International Cooperation (MOFAIC), Fasah, and
Saber frameworks.
• Delivered VAT compliance services including return preparation, audit support, and UAE and EU VAT
advisory; supported client business setup across the UAE, in mainland, off-shore and major free zones
including DMCC, JAFZA, DIFC, Meydan, RAKEZ and ADGM.
• Drove consistent new business generation alongside operational delivery, contributing AED
30K-40K in monthly sales revenue and exceeding individual commercial targets by 20-25% YoY
demonstrating the ability to operate as both a subject matter expert and a revenue-generating
professional.
Company industry:
Business Support Services

Sales & Operations Analyst Sales & Operations | B2C Relocation | B2B Logistics & Procurement

January 2020 - January 2021

TruKKer Technologies DMCC

Dubai, United Arab Emirates •Hybrid

January 2020 - January 2021

• Managed end-to-end sales and operational delivery for the B2C relocation vertical, overseeing home,
office, and villa relocations across the UAE.
• Oversaw execution of 5, 000+ monthly trips across domestic UAE and GCC corridors, requiring
continuous procurement and deployment of a diverse vendor fleet spanning trucks of all types
and sizes to meet fluctuating freight demand.
• Managed full-cycle vendor procurement, sourcing, rate negotiation, service agreement execution,
onboarding, and compliance alongside coordination of cross-border road freight documentation in line
with applicable INCOTERMS.
• Conducted site surveys and relocation inspections, providing detailed inputs for costing, quotations, and
proposal preparation.
• Managed vendor invoice reconciliation, payout verification, and finance coordination while developing
and implementing SOPs to improve operational efficiency and cost control.
Company industry:
Motor Vehicle Passenger Transport

Sr. Business Operations Analyst

December 2012 - December 2019

Carrier Commercial Refrigeration (CCR)

Dubai, United Arab Emirates

December 2012 - December 2019

Business Development | Logistics & Supply Chain Operations | Key Account Management | Procurement &
Sourcing
• Led end-to-end business development and sales operations, managing client engagement from inquiry
and quotation through to order confirmation and post-sales account retention across a 7-year tenure.
• Managed key account relationships for major UAE clients including ENOC, Carrefour, Lulu, Choithram,
Union Cooperative Society, Viva Supermarkets, and Aswaaq, ensuring sustained satisfaction and
repeat business.
• Oversaw vendor sourcing, resource allocation, and operational team supervision to ensure on-time
project completion and adherence to service quality standards.
• Conducted internal audits covering equipment, materials, staff compliance, and documentation in line
with ISO standards, HSE regulations, and Achieving Competitive Excellence (ACE) requirements.
• Awarded the Bravo certification (2017) for maintaining the highest quality standards in service
delivery for key clients, a formal recognition of operational excellence.
Company industry:
Manufacturing

Sr. Customer Care Specialist

January 2007 - November 2012

Dubai First PJSC

Dubai, United Arab Emirates

January 2007 - November 2012

Retail & Wholesale Banking | VVIP Client Management | AML / KYC Compliance | Sales
• Selected to manage an exclusive VVIP Royale customer segment holding diamond-tier credit cards
with no preset spending limits, requiring the highest levels of discretion, accuracy, and service
excellence.
• Monitored, identified, and escalated suspicious and fraudulent credit card transactions in line with Anti
Money Laundering (AML) guidelines, internal controls, and UAE regulatory compliance procedures.
• Resolved complex service issues and customer complaints, supporting retention initiatives and
educating clients on banking products and services.
• Conducted in-house training for new joiners covering onboarding, service quality, compliance
standards, and Call Centre operations; certified in AML, Sales, Customer Service, and Dispute
Handling.
• Worked across 7 banking platforms including CMS, VisionPlus, FinnOne CAS, LMS, RAPS, CLMS, and
LBMS.
Company industry:
Financial Services

Education

IFPSM

January 2025

January 2025

Diploma, Logistics And Transport

Finland

University of Business & International Studies (UBIS Geneva)

January 2018

January 2018

Master's degree, Quality & Operations Management

Switzerland

American Heritage University (AHU)

January 2009

January 2009

Bachelor's degree, International Business Management

United Arab Emirates

Skills

Logistics
Expert
Logistics
Expert
Customer Service
Expert
Customer Service
Expert
Turnaround Specialist
Expert
Turnaround Specialist
Expert
Outlook
Expert
Outlook
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Negotiating
Expert
Negotiating
Expert
Cutomer Relations
Expert
Cutomer Relations
Expert
Time Management
Expert
Time Management
Expert
People Skills
Intermediate
People Skills
Intermediate
Brian Stormer
Expert
Brian Stormer
Expert
MS Office, Outlook.
Intermediate
MS Office, Outlook.
Intermediate
negotiation
Expert
negotiation
Expert
logistics
Intermediate
logistics
Intermediate
sales coordination
Expert
sales coordination
Expert
operation
Expert
operation
Expert
materials
Expert
materials
Expert
problem solving
Expert
problem solving
Expert
procurement
Intermediate
procurement
Intermediate
Logistics
Expert
Logistics
Expert
Customer Service
Expert
Customer Service
Expert
Turnaround Specialist
Expert
Turnaround Specialist
Expert
Outlook
Expert
Outlook
Expert
Microsoft Office
Expert
Microsoft Office
Expert
CISCP CISCM
Expert
CISCP CISCM
Expert
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMS REGULATIONS
Intermediate
CUSTOMS REGULATIONS
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
COMPLIANCE REPORTING
Intermediate
COMPLIANCE REPORTING
Intermediate
CUSTOMS PROCEDURES
Intermediate
CUSTOMS PROCEDURES
Intermediate
CUSTOMS REGULATIONS
Intermediate
CUSTOMS REGULATIONS
Intermediate
DATA INTEGRITY
Intermediate
DATA INTEGRITY
Intermediate
INTERNAL AUDITING
Intermediate
INTERNAL AUDITING
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
TRADE COMPLIANCE
Intermediate
TRADE COMPLIANCE
Intermediate
AGILE PROJECT MANAGEMENT
Intermediate
AGILE PROJECT MANAGEMENT
Intermediate
BANKING
Intermediate
BANKING
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CERTIFIED CREDIT COMPLIANCE PROFESSIONAL C3P
Intermediate
CERTIFIED CREDIT COMPLIANCE PROFESSIONAL C3P
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
WORKFLOW MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate
BANKING
Intermediate
BANKING
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLIANCE REPORTING
Intermediate
COMPLIANCE REPORTING
Intermediate
LEAN SIX SIGMA
Intermediate
LEAN SIX SIGMA
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
MASTER OF BUSINESS ADMINISTRATION MBA
Intermediate
MASTER OF BUSINESS ADMINISTRATION MBA
Intermediate
NATE COMMERCIAL REFRIGERATION CERTIFICATION
Intermediate
NATE COMMERCIAL REFRIGERATION CERTIFICATION
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert
Arabic
Beginner
Hindi
Intermediate

Training and Certifications

Certifications
Implementation of AI and Blockchain in the Modern Supply Chain
Six Sigma: Green Belt
Dispute Handling LinkedIn Learning Certifications Fundamentals of Sustainable Supply Chains
Sales & Customer Service
Contact Centre Operations
Lean Six Sigma
Certified International Supply Chain Professional & Manager
Implementation of AI and Block chain in the Modern Supply Chain
Sigma: Green Belt
Dispute Handling LinkedIn Learning Certifications Fundamentals of Sustainable Supply Chains •
Sales & Customer Service
Operations
Lean Six Sigma
Anti-Money Laundering (AML)
CISCP & CISCM — Certified International Supply Chain Professional & Manager
Chain Professional and Certified International Supply Chain Manager
Certification in CISCP & CISCM
Certification in CISCP & CISCM
CISCP / CISCM
Jan 2025

Hobbies

  • Reading
  • Networking