IT Project Manager
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Total des années d'expérience :15 years, 10 Mois
Project Leadership: Oversee the entire project management lifecycle, including stakeholder communications, engagement lifecycle management, account management, project prioritization, and delivery.
• Own and drive project areas with the ability to connect the dots between dependencies, plan for the next steps, and multitask across multiple deliverables.
• Volume Forecasting: Forecast volumes during project initiation, predicting weekly business volumes for a specified period.
• Resource Estimation & Management: Collaborate with project and functional managers to allocate and optimize resources, ensuring that projects have the necessary skills and capacity to deliver successfully.
• Cost Budgeting: Estimate the number of resources, like staff, managers, etc., having different rate cards, like staff with cheap rate cards & managers with high-rate cards.
• Continuous Improvement: Design and develop a PMO that will maximize the organization’s performance, with a focus and willingness to act on all relevant feedback that will, in turn, achieve continuous improvement of their processes.
• Large-Scale Transformational Projects: Engage & manage transformative programs, particularly those with sizable budgets.
• Portfolio Management: Manage a portfolio of engagements, including costs, budgeting, planning, and program execution. Track milestones, quality, time, and scope of respective projects.
• Project Governance: Actively contribute to governance meetings by presenting consolidated progress reports, providing insights into project dynamics, and engaging stakeholders effectively.
• Project Documentation and Reviews: Develop estimations, specifications, flowcharts, and presentations. Conduct regular project reviews and communicate the status in formal and informal settings.
• Risk Management: Communicate identified risks, their potential impact, and mitigation strategies to stakeholders.
Provided performance feedback, conducted regular audits, and ensured team compliance with OPEX requirements on case management, audits, and procedures.
• Feedback Analysis: Analyzed client feedback, conducted Root Cause Analysis, provided feedback to analysts, and identified trends in customer satisfaction scores for continuous improvement.
• Task Planning and Management: Orchestrate task planning, assignment, and daily team management, ensuring tasks are completed within turnaround time with 100% quality.
Transition Management: Led the seamless transition of processes to India, overseeing end-to-end operations for the client.
• Client Relationship Management: Act as a primary point of contact for clients, nurturing these relationships through regular engagements, understanding client needs, and tailoring RFP responses to align with client visions and expectations.
• Client Support and Interaction: Perform as the first line of support for client inquiries, managing interactions on financial products such as ThomsonOne Investment Management, Lipper, and Datascope across various asset classes.
• Issue Resolution: Manage escalations/feedback from the client, providing root cause analysis and action plans.
• Delivery: Actively participate in the delivery process across multiple client engagements.
• Collaboration: Foster collaboration with counterparts, organized regular conference calls, and maintained a subject matter expert role within the team.
• Performance Management: Oversee the performance and day-to-day operations of a team of over 60 members.
• Quality Service Assurance: Ensure quality service through weekly evaluations, coaching sessions with analysts, and monitoring service requests for timely resolutions.
• Process Enhancement: Collaborate with internal teams to improve collaboration, leading to better and faster service for clients.
• Business Continuity: Manage drill for Business Continuity tests to ensure business continuity and service to our clients in uncertain situations.
• Mentorship: Identify process improvement areas, collaborate with team members and management to reach solutions, and coach and mentor team members to foster a culture of learning, trust, and partnerships.
• Provide a monthly report to the client regarding their investment portfolios
• Compare the rate of return between NT and the investment manager, and Investigate the reason for difference
• Identify the methodology used to calculate ROI
• Do a comparison for each security in the portfolio to identify any differences in price or quantity as compared to the investment manager
• Train and mentor new team members
• Also, was part of client process transition