Visa Assistant
Us Embassy Islamabad
Total years of experience :19 years, 8 Months
Grade: FSN-7 - Administrative Assistant (AA)
• Administrative Support to the Unit Chief
• Scheduling of priority appointments
• Back office administrative duties
• Multiple databases management created by me on different platforms
• Pre-screening of visa applications
• Drafting Security Advisory Opinions
• Visa Printing
• Answering a variety of questions asked by the customers or government organizations over the phone and also by email
• Dealing with internal and external communications
• Creation and maintenance of customer correspondence templates for the entire Unit
• Creation, translation and printing entire Units hand outs for public use
• Courier Handling with third party
• Assisting with fingerprints and Interpretation in four different languages
• I have completed numerous trainings related to my job with the U.S Embassy and the British High Commission
• I have been the focal point for the Petition based applications and also for the SharePoint of my unit
• Being the focal point for Petition applications I would keep track for certain checks, Educational Documents Verification, Revocations and a variety of jobs related to petition applications
• I have translated the DS-160 (online U.S. Visa application) into Urdu for the State Department and was the focal point for the project
• Focal point for the public website of Unit.
• I have developed the SharePoint site of my unit
• I have developed the entire SharePoint site for Karachi Consulate
• I have created several tracking systems for the Non Immigrant Visa Unit like the Call-Back Tracker
• I have also created one tracking system for the U.S. Embassy in Kabul which was highly appreciated by the Senior Management
• I have attended PC-106 (Administration training), PC 120, PC102 trainings from Foreign Service Institute, USA
• I have also completed trainings from School of Professional and Advanced Studies at Foreign Service Institute in Virginia, U.S. about SharePoint which includes PS-586, PS-587 and PS588 courses
• I have created a new tracking system in SharePoint for dealing with the objection cases as Pakistan is one of the biggest securities concerned posts.
Assessment of risk factors in a visa application
• Verification of Educational Documents
• Field and in-person Investigations
• Preparing monthly intelligence reports for Home Office
UK
• Document Checks
• Completed work to agreed standards and specifications.
• Supported staff with clerical tasks for well-maintained
office administration.
• Harnessed prioritization, organization and multi-tasking
skills and tools in handling multiple tasks, amplifying
productivity.
Interpretation
• Documents Verification
• Case working
• Finger Printing
• Completed work to agreed standards and specifications.
• Supported staff with clerical tasks for well-maintained
office administration.
• Expedited work completion by coordinating internal and
external resources to fulfil organisational goals.
• Learnt practical skills and techniques by shadowing
senior staff to understand organisations operations,
policies and procedures.
• Assessed and modified office procedures to improve
organisation and accuracy.
• Found and retrieved requested information by searching
files, databases and storage media for authorised
individuals.
• Managed information on company databases for different
organisational activities to track history and safeguard
accurate information
Created employee attendance reports verifying
compliance with company policy.
• Kept accurate and detailed records of office inventories,
placing orders of low supplies.
• Handled daily office activities, including data entry and
database auditing, maintaining smooth operations.
• Answered calls and emails efficiently, recording accurate
messages and swiftly following up on enquires.
• Controlled stock and supplies to meet team needs.
• Maintained manual and electronic filing and information
systems, ensuring readily available and accurate data.
• Offered high levels of administrative support to
managers, ensuring smooth running of company
operations.
• Input transactions into accounting system to track
payments and forecast sales.
• Operated copy equipment, printers and other office
machines to support staff with administrative ad hoc
tasks.
• Reconciled and kept safe small amounts of petty cash in
line with financial regulations.
• Recruited and managed contractors to repair or replace
damaged office equipment, minimizing disruptions to
operations.
Worked as part of administrative team, identifying and
suggesting improvements to internal administration
processes and systems.