SAP Security Consultant
INFOSYS
Total years of experience :18 years, 10 Months
Extensive understanding and hands-on experience in Build and Enhancement work like: Role creation (Composite-derived-single-master), Adding Transaction code in Role (Composite-derived-single-master), changing/adding authorization at organization level etc.
User lock-unlock activity in an SAP system during maintenance activity and mass user management
Tickets monitoring and maintaining using solman ticketing tool.
Performed User Management like Creation, Deletion, Lock, Unlocking of Single Users using SU01 and Mass Users using SU10.
Generating reports from table data using SE16 and SE16N and updating of table entries using SM30.
Creating RFC and OSS user ids and granting necessary authorizations to them.
Creation of monthly audit report.
Managing user login parameters & password parameters.
Worked on service market place tasks like developer key and object key generation, reporting a product error, system connection opening to SAP etc.
Knowledge of eCATT (SeCATT) Scripts and SU10 for mass changes.
Making sure delivery timelines are defined and agreed with business
Back Ground Job Handling & Monitoring
Handling Incident, change, problem management tickets.
Tickets monitoring and maintaining using solman ticketing tool
Assigning Authorizations and Profiles to users based on business requirement.
Creation of FFID in ECC system and map them to the users using t-code /n/VIRSA/VFAT
Knowledge of Authorization Check logs (SU53)
Creation and modification of Single and Composite roles using the Profile Generator tool.
Troubleshooting authorization issues for users.
Modification of Authorization Objects, Fields and Values (functional changes) and also Organization Level modification.
Automation of user creation, mass user changes and role assignment using SECATT.
Perform Role Management /Transaction security by restricting access to authorization objects.
Resolve SAP security incidents/service requests, change requests for changes required to SAP roles
Resolve P1, P2, P3, P4 incidents and problems within SLA requirement
Creation of Background Jobs using SM36 Tcode
Manage the workflow in the ticketing system and ensure the SLA are achieved also managing L1 team
Responsibilities in dealer/retailer management comprised of ensuring dealer complaints / customer
Maintaining good staff relations through effective communication, leadership, discipline and motivation
Coordinating with Corporate Accounts with clients
Taking full responsibility of resolving Customers queries
Responsible for timely visits to corporate and ensure better service satisfaction.
Work with technical and recruitment teams to address customer needs effectively
Handling 6 Member of Sales Team .
Escalating customers problem to consult people
Contacting to consult department for Technical issues and other related problems
Worked on TELECOMPASS Application
Responsible to coordinating with the service providers for the network connectivity problem, hardware and application issues and escalating the issues as per the escalation matrix.
Assembly of computer & Installation Of Software’s
Provide customer service excellence and technical support on systems.
Work with the support team to ensure service level requirements are exceeded.
Work with other sales people as a team to acquire and develop new customers
Ensure that the customers receive high standard services
Built a teamwork environment that encouraged hard work and collaboration.
Escalation and follow-up of cases requiring further action.
Installing, Configuring, Trouble Shooting of various Printers
Managed a team of 6 people; assigning them tasks, and motivating them to meet deadlines
Contact with various customers and served as single point of contact for their day to Day demand of computer stationary Work force / technical assistance & Computer peripherals
Assembling, installation and maintenance of PCs including troubleshooting
Operating System and Software installations upgrading of hardware’s
Providing S/W and H/W support for end users.
Maintaining of computer AMC
Attending Different type of Customers
Coordinating with Corporate Accounts on the Collections for Mobility and Fixed Lines
Various services Activation based on customer’s request.
Organize “Value Added Service” promotional camps at the premise of the corporate for the senior management.
Promoting telecom solutions to the corporate based on their requirements. The solutions primarily included non voice services such as general packet radio services (GPRS), bulk SMS, Sales Force Automation, Data Card, Black Berry which is an end to end solution offered by Vodafone
Coordinating with other cross functional departments on improving efficiencies and reducing customer complaints with the primary objective of improved customer experience.
Responsible to coordinating with the service providers for the problem, hardware and application issues and escalating the issues as per the escalation matrix
Completed B.Sc Computer Science in Bangalore University.