area manager
Baskin Robbins - Bahrain
مجموع سنوات الخبرة :22 years, 11 أشهر
handling 16 outlets of Baskin Robbins, responsible for day to day operation P&L, Sales, Target, Budget, top and bottom line
Le Bateau Bakery, Café & Restaurant May 2010- May 2011
Al Mana Gourmet Food Com.W.L.L
Restaurant and Coffee Shop Manager
* Managing profit and loss account for the store.
* Trained and develop the staff in food and beverage service.
* Monitoring Weekly Analysis Report, Wastage Control Report, Weekly & Month-End Inventory, Weekly & Monthly Food Cost Calculation, Day Closing Reports & Banking.
* Disciplinary Action.
* Ordering and Stock Control.
* Managing & understanding Key Performance Indicators
* Health & Safety Audits, Mystery Shopper Checks.
* Understanding Brand Standards, Operations Manual, Policies &Procedures Manual.
* Period Closing for Month, Stock Variance Report & Analysis.
* Sales Target, Labor Target, Marketing and Promotion.
* Cashing up & Banking Procedures.
* Completed Employee Relations, Basic Food & Hygiene, Health & Safety Workshop.
* Reporting to the Business Development Manager of the company.
Reporting to Multi Unit Manager
Managing Profit and Loss Account for the Store
Training and Development
Daily, Weekly, Monthly Reporting System
Disciplinary Action
Staff scheduling
Ordering and Stock Control
Managing and Understanding Key Performance Indicators
Health& Safety Audits, Mystery Shopper Checks.
Understanding Brand Standards, Operations Manual, Policies and Procedures Manual
Period Closing for Month, Stock Variance Report and Analysis
Sales and Labour Target
Costa Coffee July 2005-April 2007
Jawad Business Group
Assistant Manager
* Upsell and suggestive selling.
* Showing a sense of urgency and attentiveness to the guest.
* Reporting to Store Manager
* Trained new servers in menu knowledge, customer relations and cashiering.
* Maintain Inventory, reports, P & L and brand standards
* Supervising the operation and accomplish the guest complain.
Costa Coffee JAN 2003-July 2005
Jawad Business Group
Barista/Senior Barista
* Trained on several techniques of coffee making.
* Monitoring the sanitation and cleanliness of the coffee shop
* Well versed with using the machinery required for making coffee to get the required taste & aroma.
Earl Regency Hotel JAN 1999-JAN 2003
Kandy, Sri Lanka
Restaurant Captain
* Welcoming the guest and seat them on their respective seats.
* Recommending the daily specials or specialty of the cuisine.
* Taking the order and giving instruction to the special order of the guest.
* Explain how various menu items are prepared, describing ingredients and cooking methods.
* Collect payment to the guest, thanking them and ask for the next visit.
Kengalla Central College * Pass G.C.E ADVANCE LEVEL 1995