Customer Service Specialist
Fridal
Total years of experience :12 years, 3 Months
• The receipt and management of all customer orders, the entry of these into system, the follow through on availability issues with internal departments.
• Inform clients of unforeseen delays or problems.
• Produce reports on progress within the department and outline an developed strategies to improve.
• The entry of customer supplied forecasts into the system, the verification that the data is as supplied by the customer when entered into the system.
• Coordinate and track customer feedback through surveys on a regular basis, compile reports and analyze once data is available. Track and coordinate actions from internal departments.
• Log all customer related complaints, queries and issues. Track and trend customer concerns and complaints to facilitate development of corrective actions .Follow up with internal departments to ensure timely closure out of issues.
• Checking Class environment according to checklists, BC and relevant Board requirements.
• Checking candidates’ IDs once they entered the exam room.
• To give clear instructions to candidates at the beginning and end of the examination.
• To ensure the security of the examination papers.
• To ensure discipline of candidates is maintained & regulations.
• Ability to search and retrieve data from various databases; and to multitask with multiple applications during a customer interaction.
• Possess strong communication and interpersonal skills.
• Ability to employ patience and self-control in handling irate customers.
• Ability to explain concepts and present technical information clearly.
• Handle transactions and answer customer queries.
• Achieve Sales Target.
• Decipher customer needs and offer the best solution based on proper company policies.
• Effectively communicate ideas, suggestions and answers.
• Refer customers to people who specialize with the type of problem or query they present.
• Complete complex money-related transactions.
• Offer upgrades and new banking services or products.
3adda Software from June 2011 till June 2012
Marketing Representative
• Following up with existing clients to maintain professional relationships.
• Market research.
• Email Campaigns to all the target companies introducing the company and its products.
• Publish daily articles on the company's Facebook, LinkedIn pages.
• Administrative functions include: typing, printing, mailing and general computer rules.