Operations Manager
Omicron Solutions JO
Total des années d'expérience :18 years, 2 Mois
• Ensure all operations are carried out in an appropriate, cost-effective way.
• Improve internal processes for all functions.
• Promote a company culture that encourages top performance and high morale.
• Apply best practices in managing and delivering projects.
• Perform quality controls and monitor production KPIs.
• Setting up the standards for different processes and functions.
• Coordinating resource allocation in the company’s projects.
• Supporting all functions of the business to work together.
• Supporting the company’s vision and strategy.
• Assist in the definition of project scope and objectives, involving all relevant
stakeholders and ensuring technical feasibility
• Manage changes to the project scope, project schedule and project costs
using appropriate verification techniques
• Develop a detailed project plan to monitor and track progress
• Manage the relationship with the client and all stakeholders
• Meet with clients to take detailed ordering briefs and clarify specific
requirements of each project
• Ensure that all projects are delivered on-time, within scope and within budget
• Provide project updates on a consistent basis to various stakeholders about
strategy, adjustments, and progress
• Coordinate internal resources and third parties/vendors for the flawless
execution of projects
• Create and maintain comprehensive project documentation
• Delegate project tasks based on junior staff members' individual strengths, skill
sets and experience levels
• Develop spreadsheets, diagrams and process maps to document needs
• Perform risk management to minimize project risks
• Report and escalate to management as needed
• Use and continually develop leadership skills
• Leading a team of 59 customer support engineers.
• Handle escalations and follow ups with end customers.
• Serving in as a liaison role; create a bridge that connects the technical
and business perspectives for customer engagement.
• Demonstrate knowledge of processes and team dynamics across the
organizations as well as the superior coaching and motivational skills
required to engage, develop and retain top talent on high-performance
team.
• Supervise activities of CSE team and evaluate performance with key
metrics.
• Assumes leadership role in the TAC across-functional teams to drive service
delivery and/or product improvements.
• Prepare reports for upper management and different departments.
• Managing the Projects lifecycle using scrum methodology
• Translating product strategy into detailed requirement and prototypes
• Scoping and prioritizing activities based on business and customer impact
• Working closely with engineering teams to deliver with quick time-to-market and optimal resources
• Driving product launches including working with public relations team, executives and other product management
• Creating project plans and timelines
• Acting as a product evangelist to build awareness and understanding
• Managing Quality Department and setting the standards and Quality Processes
•Recommend enhancements to the managed product(s) according to user feedback and research
•Crunch large amounts of data with a strong analytical skills
•Ability to work with a cross-functional team
•Software Quality Enhancement.
•Software Testing (Functional, Integration, GUI, Usability)
•Reviewing and Enhancing Systems' Interface and Design.
•Managing the Defects workflows using Bug Tracking System
•Perform regression testing until releasing the software
•Assure that all standards are followed
•Directing, monitoring and coordinating, sectional processes, evaluations and plans, to guarantee standard running conditions and process productivity in accordance to daily / monthly production plans and schedule.
•Responsible for quality control and quality assurance spanning the gamut of operations.
•Redefine the integration process between the production department and other departments.
• Managing the Projects lifecycle
• Assigning tasks to team members
• Business Analysis
• Software Quality Control.
• Evaluating Project members according to their performance and improvement levels
• Creating project plans and timelines using MS-Project
• Meeting Customers to get project needs and suggest improvements.
• Managing Quality Department and setting the standards and Quality Processes
•Recommend enhancements to the managed product(s) according to user feedback and research
•Crunch large amounts of data with a strong analytical skills
•Ability to work with a cross-functional team
•Evaluate team members
•Business Analysis
•Software Quality Enhancement.
•Software Testing (Functional, Integration, GUI, Usability)
•Constructing test scenarios and execute them.
•Reviewing and Enhancing Systems' Interface and Design.
•Managing the Defects workflows using Bug Tracking System
•Perform regression testing until releasing the software
•Assure that all standards are followed
•Directing, monitoring and coordinating, sectional processes, evaluations and plans, to guarantee standard running conditions and process productivity in accordance to daily / monthly production plans and schedule.
•Responsible for quality control and quality assurance spanning the gamut of operations.
•Redefine the integration process between the production department and other departments.
Project Manager / Software Quality Assurance Consultant for the projects.
Responsibilities:
•Manage a web product fully in terms of product development
•Recommend enhancements to the managed product(s) according to user feedback and research
•Crunch large amounts of data with a strong analytical skills
Ability to work with a cross-functional team
•Evaluate team members
•Business Analysis
•Software Quality Enhancement.
•Software Testing (Functional, Integration, GUI, Usability)
•Constructing test scenarios and execute them.
•Reviewing and Enhancing Systems' Interface and Design.
•Managing the Defects workflows using Bug Tracking System
•Perform regression testing until releasing the software
•Assure that all standards are followed
•Evaluate developers’ skills by analyzing system defects.
•Directing, monitoring and coordinating, sectional processes, evaluations and plans, to guarantee standard running conditions and process productivity in accordance to daily / monthly production plans and schedule.
•Responsible for quality control and quality assurance spanning the gamut of operations.
•Redefine the integration process between the production department and other departments.
Software Quality Assurance Consultant for the projects.
Responsibilities:
•Software Quality Enhancement.
•Software Testing (Functional, Integration, GUI, Usability)
•Constructing test scenarios and execute them.
•Reviewing and Enhancing Systems' Interface and Design.
•Managing the Defects workflows using Bug Tracking System
•Perform regression testing until releasing the software
•Assure that all standards are followed
•Evaluate developers’ skills by analyzing system defects.
•Directing, monitoring and coordinating, sectional processes, evaluations and plans, to guarantee standard running conditions and process productivity in accordance to daily / monthly production plans and schedule.
•Responsible for quality control and quality assurance spanning the gamut of operations.
•Redefine the integration process between the production department and other departments.
Software Quality Assurance Consultant for the projects.
Responsibilities:
• Software Quality Enhancement.
• Software Testing (Functional, Integration, GUI, Usability)
• Constructing test scenarios and execute them.
• Reviewing and Enhancing Systems' Interface and Design.
• Managing the Defects workflows using Bug Tracking System
• Perform regression testing until releasing the software
• Assure that all standards are followed
• Evaluate developers’ skills by analyzing system defects.
• Directing, monitoring and coordinating, sectional processes, evaluations and plans, to guarantee standard running conditions and process productivity in accordance to daily / monthly production plans and schedule.
• Responsible for quality control and quality assurance spanning the gamut of operations.
• Redefine the integration process between the production department and other departments.
Responsibilities:
• Developing E-learning Software using Macromedia Flash MX, Flash MX 2004 and Flash 8
• Recording narration needed for the e-lessons
• Integrate objects of the software
• Perform unit testing
• Coding using Action Script
Teaching a proper curriculum for students in schools and in the center.
Teaching in the following schools: Rosary School in Marj El-Hammam and the Bishops School
GPA : Very Good with Honor Degree
Scientific Stream