trainer & quality assurance officer
national bank of kuwait
مجموع سنوات الخبرة :20 years, 0 أشهر
Watani Phone Officer
National Bank Of Kuwait, Kuwait
Joined as Watani Phone Officer and have gained an exceptional product knowledge experience, communication skills and high standards of customer service.
Responsibilities:
• Customer Service in the call center
• Achieving selling target, Selling skills & cross selling
• Handling customer complains
Training & Quality Assurance Supplier Developer
National Bank Of Kuwait
Responsibilities:
•Conducting & Establishing new techniques in developing the training programs for new recruits and existing staff
• Training new recruits, existing call center staff, ROs, direct sales in NBK product knowledge
Managing the Training process ( internal & External Training ) for ( Existing staff & New Recruits ) .
Handling the New Recruits Programs
Quality Assurance assistant, Listening to calls, Evaluating existing staff & Training them
Monitoring Existing staff performance & Service Quality
Coaching New & Existing staff ( poor performers and good performers ) .
Delivering exceptional developing in staff performance, service quality and service level
customer service and administrative job
Bachelor's degree/ Computer Information System / IT Amman Private university , GPA 3.22 very good