Front Office Supervisor
Ramee Group Of Hotels
Total years of experience :15 years, 10 Months
• Developing a cordial relationship with customers & providing the best services by attending to their needs.
• Established financial & administrative controls and coordination between departments.
• Handling Reservation Check-in Check-outs.
• Reservation handling, Phone calls, E-mails Receiving and sending through companies
• Training of newly joined staff on service standards.
• Greet the guests of restaurants and hotels.
• Keep records of the guests' accounts, manually or using computers.
• Design service development plans and conducted operation assessments.
• Training of staff on a regular basis.
• Maintaining high standards of service, effective team building, ensuring high revenue generation etc.
• Formulated and approved promotion & marketing rooms.
• Handle all guests’ complaints and ensure Total Customer Satisfaction.
• Ensure all health and safety regulations are adhered to without fail.
• Responsible for the duty management, event organization, training of staff and the assessment of the staff.
• Organizing special events and assisting in building a customer-base.
• Responsible for achieving Budget
• Assisted the Front office Manager in effectively running the Front office operations.
• Handling Guest Relations Desk and effective implementation of the same.
• Handling reservations, Check-In, Check-out procedures.
• Handling Cash Transactions and foreign currency.
• Prepared the Front office financial reports, daily reports, sales figures, budget forecasts, duty rosters as well as conduct briefings etc.
• Trained, supervised and evaluated staff, coached improvement management skills.
• Ensured an outstanding guest satisfaction score as well as ensure that the hotel achieves its maximum in terms of revenue generation.
• Developed a cordial relationship with customers & providing the best services by attending to their needs.
• Handled operational functions like pre-shifts briefing, designing duty rosters.
• Coordinated the purchasing, storage, inventory, maintenance & usage of all related front office supplies, stationery & equipment.
• Supervised daily shift operation and ensured compliance with all policies, brand standards and procedures
• Empowered associates to provide excellent customer service
• Participated in associate’s performance appraisal process, providing feedback as needed
• Comprehended budget, operating systems and payroll progress reports as needed to assist in the financial management of the Department.
During 3 years of course undergone training in all departments of the hotel. Attended 2 months of training every year in Hotels to gain experience in the hotel industry.