payroll director
Facilitates international
Total years of experience :17 years, 9 Months
Primary duties |Time attendance, payroll, personnel, hiring and coaching, Company’s Expenses cash balance report,
CEO&BP personal Expenses cash balance report, Commission Calculation, Automation and payroll system improvements.
Achievements | Created Excel Formulas & Developed an automated Excel sheet’s Time Attendance and payroll kit with
auto download for employees hand Punch records via dragging names as well as automated payroll merge accommodated
with the company’s policies and procedures as well as Lebanese labour law.
Created excel Formulas for quick commission calculation accommodated with the business commission structure for each
entity.
Primary duties |Time attendance, payroll, personnel, recruitment, evaluation, coaching, policies and procedures, job description, labour law, HR metrics and analytics, automation projects, system improvements.
Achievements | Developed a self service automated HR web portal for the staff requests, conducted training accordingly, managed the HR portal users’ accounts. managed an accurate time sheet and payroll processes on a timely manner, implemented automation for the daily attendance & absenteeism preparation and reporting, for the payroll merge, for the paid overtime reconcilement, for the annual leave entitlement and reconcilement processes as per labour law and for the budget process. Implemented a smooth recruitment process which improved the candidates’ experience and enhanced the retention rate. Screened, interviewed and shortlisted successful candidates, identified evaluation and development metrics as per business needs, collaborated in building a strong organizational structure. Managed complex projects for the retail processes’ improvements, implemented suitable smart ideas for the business needs such as electronic sales and reservation orders, advanced search engine which enhanced the internal and external clients experience, tested the improvements via ERP test mode. Provided the top management with an overall system improvements which helped growing the organization’s size, and empowered practicing better human resources deployment.
Primary duties | Handling consignment processes, reporting sell-out (average of 30 suppliers), processing relevant invoices’ entries into the system, liaising with the accounting to prepare payments, inventories, stock adjustments, checking docs (COs, POs, Transfers, returns) and confirming accuracy.
Achievements | Utilized the ERP data base manager and developed a consignment automation process which enabled the system to count and prepare the sell-out and the relevant invoices’ entries automatically, also utilized the MIS software engineer to develop an advanced reporting system which manipulated excel sheets to read the actual stock situation from the oracle data base automatically while assisted the stock manager with other duties.
Primary duties | Branch management functions, sales and profit targets achievement, branch team coaching, greeting clients and expanding the branch customers' data base.
Achievements | Supported the branch manager and the branch team in achieving high KPI records With regard to sales and profit targets, code of conducts, clients satisfaction, branch display, stock availability, stock accuracy, aging and liquidation sales achievement, product knowledge etc. Handled and solved the clients’ issues in a timely manner, implemented KYC policy and helped preventing fraud, expanded the branch clients’ data Base, enhanced strong PR with the clients, maintained the branch performance amongst the top 2 between 7 other branches and maintained best sales records amongst competitors.
Primary duties | Handling Australia’s and UK’s call centres accounts, managing customers’ accounts (billing queries and technical issues) with regard to mobile broadband and mobile phones.
Achievements | Maintained a high net promoter score (NPS KPI) records with regard to customer satisfaction, resolution and recommendation, average handling time per call and average talk time. Assisted the floor supervisors and the quality teams with handling escalations and calls evaluation in a high proficiency. Conducted training and shadowing to a call centre agents and nesting teams, ensured proficiency in handling Vodafone UK customers over the phone, conducted shadowing to a UK call centre supervisors to maintain high NPS amongst their teams.
Primary duties| Handling inbound and outbound local and international parcel/doc shipments and calls, packaging, manifesting shipments on DHL global tracking system, preparing cash reports for accounting, arranging docs for customs’ clearance, ensuring shipment deliveries accuracy, managing related office administrative tasks.
Achievements| Expanded DHL customers’ data base within my territory, promoted competitive range of products and luxury international delivery services, increased and achieved an outstanding sales records accordingly, maintained highest performance amongst Egypt’s service points and was recognized for my outstanding performance by the top management.
Primary duties | Managing a team, supervising performance, following up submissions till approval and issuance, achieving targets, advising financial plans(educational, retirement etc.)
Achievements | Enhanced strong PR with clients, generated leads from them and maintained high performance amongst the team, over achieved my personal and my team target.
Primary duty | Generating leads, selling golden credit cards, enhancing business, achieving targets.
Achievements | Generated a list of prospects, identified potential customers through out data base, over achieved credit cards sales targets untowardly, enhanced the bank’s image via courtesy calls, expanded the bank’s credit card customers data base and was recognized for my outstanding sales performance by my superiors and my team members.
Primary duty | Marketing for a start-up business, providing IT solutions, providing hardware and software computer courses for individuals.
Achievements | Implemented marketing strategies via social media and calls, generated business, provided banks and petroleum companies with an intergraded IT solutions with regard to (software, hardware, network connections requirements), prepared quotations for bids and finalized other related office administrative tasks.
GPA: Very Good. GP: website Design for BMW Cars products.