Senior Analyst
HCL Technologies
مجموع سنوات الخبرة :1 years, 7 أشهر
Delivering Technical Support for EMC Corp (i.e. Windows 7/8, Office 2010/2013, Office 365, etc.) to Global Users over remote sharing.
Providing voice, chat, email & remote based support for an EMC Applications.
Help in achieving SLAs specially AHT and maintain Quality standards and users satisfaction
Managing, installing & Handling IT System according to ITIL Standard at GMR Inf. Offices for Six Lancing Road Project as a SPOC here.
Design, implement, operate & troubleshoot hardware/networking set up to continued availability of the smooth IT system and escalate the issue to vendor if required
Providing Browser support, Internet on operating systems nodes for smooth operation across the company. Assemble new machines, create users & connect servers to the OS nodes for smooth operations across the company.
Managing and administering installation, up gradation, configuring and troubleshooting, Desktops, Servers, and Networking while updating the system with the improved and latest technological tools to influence & increase the overall productivity and efficiency.
Managing IT Service-desk and Providing Audio\Video Conference Support.
Market research and coordinating with vendors for business requirement
Managing Canon Xerox Machine to work smoothly and approach to its vendor for AMC, servicing and billing related matters
Monitored & managing the Asset Management tool to functioning of equipments / peripherals make necessary modification to ensure system operates with specifications in AMC.
Installing, configuring, maintaining, scheduling and troubleshooting the AutoCAD Network user Management and license management for multiple users.
Maintain up to-date inventory of H/W and S/w, Invoices, PO`s and doing Asset taggig
Skills & Expertise in IMS Domain
Desktop & OS Support:-
Installation of Microsoft Windows Products-Windows-XP, 7, 8, 2002, 2003 servers
HP Thin clients & Dell Machines image installation, configuration &Device Management
Email & Massaging support- provides support for MS Exchange client installation,
configuration on Desktops, Laptops, Mobiles, PDA`s
OS Deployment, Administration, Software packaging, Packaging distribution, patch Management
Windows 8/7/XP/Vista/ME/2000/98, Dos, Server, knowledge of LINUX
Secure Computing- Anti Virus Installation, Configuration & Maintenance, recovery strategy,
Patch management, Data Encryption services.
Asset Procurement & Implementation tools Management:-
Research for resourcing any ITFMS requirement and procuring the same.
Vendor & Contract management, service level management and User Software license management
Company asset management, asset tracking, asset labeling and tagging.
Keeping track of owned and rented inventories i.e. machines, laptops and other IT equipments
AMC Management, license management, Maintain up to-date inventory of all Equipments
End User Interference & Support :-
Maintaining high standard for resolution of service request & complaints within the standard time
to Clients of VIP, VP, GM level and management levels.
Responding calls logged on Service desk, helpdesk i.e. BMC remedy tool.
User Account management- Creating, Provisioning & DE provisioning of accounts, password reset,
Configuration and access grant policy in Active Directory
Network & Server Support:-
LAN & WAN Management, Assigning & maintaining TCP/IP protocols
English Medium