Senior IT Assistant
DUBAI MARINE BEACH RESORT & SPA
مجموع سنوات الخبرة :3 years, 7 أشهر
Jan 2013- Till Date: DUBAI MARINE BEACH RESORT & SPA (5 Star)
Designation: Senior IT Assistant.
Responsibilities: • Provide 24/7 support handling over 150 users and 12 servers
• Provide support for hotel management applications (Opera V5.0.0, Micros9700 -WS 3-4-5, FMC, Infostar, Tesa24, Sun system, Vicas, )
• Provide support for over 100+ users with Hardware, Networking, and Micros Workstation
• Manage and Maintained Domain user Profile, Local Profile, Domain Policy, Local Policy
• Configure Accounts and backup the email database of clients.
• Used the data backup technology (we Create batch file for automatic backup)
• Provide the support for remote users by network (TEAM VIEWER, VNC VIEWER)
• Support provided remotely, manually for Hardware and applications issues,
• Joint the desktop clients in domain and workgroup environment for access the sharing resources
• Provide the support 24/7
working As Desktop Support Engineer
Working As a desktop Support Engineer
AUG 2010 - June 2012: WIPRO INFOTECH- MUMBAI (IMPACT INFOTECH)
Designation: Desktop Support Engineer.
Responsibilities: • 1) Assembling the computer
• 2) Installation of windows
• 3) Troubleshooting computer hardware
• 4) Installation of printer and additional peripherals (eg: scanner, camera, etc..)
• 5) Installing & updating antivirus
• 6) Connecting the computer in domain
• 7) Creating workgroup network
• 8) Creating file sharing
• 9) Taking backups & restore
• 10) Preventive maintenance of system, laptops
• 11) Install Servers. With windows 2003 and windows 2008 server
• 12) Create RAID (RAID 0, 1, 5, 10, 50)
• 13) Working with MS Outlook