IT Sales (Business Development Executive)
Aisle Five Mea
Total years of experience :2 years, 7 Months
• Understanding customers diverse, specific business needs and applying product knowledge to meet those needs
• Technical presentation on IT Security Products or Solutions such as Log management, Mobile Device Management, Identity Access Management, Vulnerability Management, Application Security.
• Ensuring quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes, and then documenting them
• Identifying and developing new business through networking and courtesy and follow-up calls
• Cold-calling in order to create interest in products and services, generate new business leads and arrange meetings
• Preparing and delivering customer presentations and demonstrations of the software, articulately and confidently
• Marketing and promoting a portfolio of products by writing and designing sales literature and through attending industry events
• Maintaining awareness and keeping abreast of constantly changing software and hardware systems and peripherals
• Developing effective sales plans using sales methodology
● Provide expertise in Hardware and software of Lenovo Think and Idea Products.
● Provide Level 2 related support for field support engineers to diagnose and resolve issues.
● Managing Key Accounts, follow up until problem is resolved
● Review of issue resolution of field support engineers.
● Interacting with clients for the feedback.
● Problem analysis for repetitive issues (R&D for unknown solutions).
● Escalation Management for the team (Responsible for all issues within the team).
● Distribution of tasks to team members based on their skills.
● Induction and training for new joinees in the team.
● Manage team measures trackers.
● Send status reports on required frequency.
● Identified few process improvements
● Provide technical support for Microsoft products for US and UK clients.
● Configure large applications and troubleshoot complex errors within Microsoft applications
● Microsoft complex network troubleshooting.
● Escalation management of the team.
Bachelor of Computer application covers subjects like programming, software development, computer graphics, Operating System, Networking,