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SAI HARSHITH YADDALA, Customer Service Executive

SAI HARSHITH YADDALA

Customer Service Executive·Conduent Business Services India LLP

India

Bachelor's degree, Computer Science and Engineering (CSE)

Work experience

Total years of experience: 1 years, 4 months

Customer Service Executive

March 2025 - Present

Conduent Business Services India LLP

Bengaluru, India

March 2025 - Present

Customer Service Associate at Conduent (UPS Process) with experience in an international voice process, handling customer inquiries related to shipment tracking, delivery issues, package status, account support, and issue resolution while maintaining quality standards, customer satisfaction, and service-level agreements (SLAs).

Company industry:
Other Healthcare Services

Education

SRMIST

November 2024

November 2024

Bachelor's degree, Computer Science and Engineering (CSE)

India

Skills

Root Cause Analysis
Expert
Root Cause Analysis
Expert
Customer Relationship Management
Intermediate
Customer Relationship Management
Intermediate
Ticket management
Expert
Ticket management
Expert
process knowledge
Expert
process knowledge
Expert
Decision Making
Expert
Decision Making
Expert
Escalation Management
Expert
Escalation Management
Expert
Research and Analysis
Intermediate
Research and Analysis
Intermediate
Process Adherence
Intermediate
Process Adherence
Intermediate
Data Entry & Documentation
Expert
Data Entry & Documentation
Expert

Languages

English

Native Speaker

Hindi

Expert