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SAI HARSHITH YADDALA, Customer Service Executive

SAI HARSHITH YADDALA

Customer Service Executive·Conduent Business Services India LLP

India

Bachelor's degree, Computer Science and Engineering (CSE)

Work experience

Total years of experience: 1 years, 4 months

Customer Service Executive

March 2025 - Present

Conduent Business Services India LLP

Bengaluru, India

March 2025 - Present

Customer Service Associate at Conduent (UPS Process) with experience in an international voice process, handling customer inquiries related to shipment tracking, delivery issues, package status, account support, and issue resolution while maintaining quality standards, customer satisfaction, and service-level agreements (SLAs).

Company industry:
Other Healthcare Services

Education

SRMIST

November 2024

November 2024

Bachelor's degree, Computer Science and Engineering (CSE)

India

Skills

Root Cause Analysis

Expert

Customer Relationship Management

Intermediate

Ticket management

Expert

process knowledge

Expert

Decision Making

Expert

Escalation Management

Expert

Research and Analysis

Intermediate

Process Adherence

Intermediate

Data Entry & Documentation

Expert

Languages

English

Native Speaker

Hindi

Expert