Business Operations Manager GE90/9X – (Middle East, Europe, & Africa)
General Electric - United Arab Emirates
Total years of experience :17 years, 11 Months
Work Profile:
- Understand business goals to come up with strategy for region (USD ~, yoy cash of ~100M) by customer to achieve
a) new engine sales $80M
b) existing incremental services backlog, c) new services backlog.
- Coordinate with sales team/ Com Ops team to provide proposal to customer.
- Collaborate internally to assess the commercial exposure in new deals and be part of approval process at max $ impact to company.
- Understand customer requirements and across the region customer base and translating them to new proposal / add to existing services coverage.
- Functionally reporting in to GE Aviation HQ U.S.A.
Work Profile:
- Manage long term services contracts (USD ~1.2B, yoy cash of ~150M) to achieve
a) profitability 50%
b) fulfillment (fleet stability), c) customer satisfaction,
d) commercial risk exposure, e) future growth
- Develop long lasting customer relationship. Completed ~3 productivity projects to improve GE marging yoy by ~10% and customer value/cash saving by 10%-15%. \{ex. WW - fuel savings, & Dep records, USM, workscop, fleet planning - cost savings\}
- Colloborate with supply chain/ shop/ engineering/ Support & Sales teams for timely issue resolution.
- Understand customer requirements and across the customer base and translating them to new proposal / add to existing services coverage.
- Functionally reporting in to GE Aviation HQ U.S.A.
Work Profile:
- Manage technical field issues for the region (Asia/China) for small commercial engines to achieve
o product reliability, b) aircraft availability, c) fleet stability\}
- Coach New FSE, and Airlines Maintenance staff on new & refresh on existing technical inspection requirements \{to achieve a) efficiency, b) standardization on inspection (Repeatability & Reproducibility)\}
- Supported Korean Airlines CFM56 on-wing & shop on technical issue management. \{to achieve a) engine availability for operations, b) find ways to reduce shop visit cost, c) implement critical technical programs\}
- Conduct Lean workshop to inculcate lean culture \{to achieve a) flow process, b) shop layout, c) productivity / capacity to add new capability\}
- Collaborate with engineering/Support team/customer \{to achieve a) leading tech indicators, b) final fix effectivity\}
Work Profile:
- Primary GE On-site or mobile representative to customer(s) for GE engines on day to day issues.
- Provide program leadership, technical direction, and assist customer with technical operation, inspection, maintenance, trouble-shooting and repair of assigned product lines.
- Apply Six Sigma analytical tools to assist the customer with proactive reliability and management (to achive a) improving reliability, b) reducing cost of ownership, c) data collection d) facilitate fleet performance analysis.
- Assist customer with spare parts ordering, issues resolution, and provisioning
- Trained (30 people) & Led 2 Lean Action workout team to improve productivity and waste management at airlines hangers
- Train/Coach airlines maintenance staff on field findings, New inspection & refresh's on existing inspection requirements \{to achieve a) efficiency, b) standardization (Repeatability & Reproducibility), c) plan preventive maintenance\}
A. Work Profile: Fleet Management Organisation:
- Analyse the purpose of shop visit by examining borescope report, SVR, & removal reason \{to perform a) Fleet analysis, b) provide feedback to contract manager, c) warranty instances\}.
- Co-ordinate with engineers/shop technicians/ customer support/ customer program manager/ finance/ Inventory planners to accurately manage W&G claim terms and conditions.
- Identified & executed on W&G revenue share partner recovery project using VSM & E2E process mapping (cash flow $15M/qtr going forward, one time $50M)
B. Work Profile: Engine Overhaul Documentation (SCR):
- Collect raw maintenance information (dirty figure prints, pics, overhaul, workscope etc)
- Create the full gas turbine engine overhaul report and support documentation records for customer to pay timely invoice payments.
- Create summary shop visit report for engine overhaul
- Seemless transition of the on-shore to off-shore process with backup documentation.
C. Work Profile: Additional responsibilities:
- Understand customer need/problem with End to End (E2E) approach \{to achive a) identify gap, b) propose solutions, c) build project pipeline, d) creat business opportunity\}.
- Train/Coach teams on lean (total hrs 40 hrs/3 batchs), mentored 3 GB projects with savings $5M capital benefits.
- Drive Lean Six Sigma culture across team members.
Achievement:
- Best Manager Award in Q3 2009
- Accreditation from US Clients “Outstanding Contribution to the Business”
- Achieved organic growth for GENPACT ($ 0.1 MM)
- Became the go to person for all Gas Turbine projects in our CoE
- Awarded Silver award Q4 2007, Gold Award Q2 2008, Customer Silver Award Q4 2008, Bronze Award Q4 2006
Gas Turbine Performance Monitoring ON LINE COURSE
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