Said Darwish

Identify and pursue new business opportunities to drive revenue growth

Build and maintain strong relationships with clients

Conduct market research and competitor analysis to inform strategic decisions

Prepare proposals, pitches, and presentations for potential clients

Manage corporate communications and customer engagement

• Ensure accuracy and compliance in supplier invoices by cross-checking against
purchase orders and delivery receipts
• Collaborate with demand planners and category managers to align invoicing with
procurement and inventory planning
• Review and resolve supplier dispute claims by investigating discrepancies and
ensuring fair resolutions

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Analyzed sales data and identified underperforming areas, implementing targeted
strategies to improve awareness and sales growth
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Attended training sessions to enhance the sales teams knowledge of products,
sales methodologies, and customer relationship management techniques
• Collaborated with Business Builders and cross-functional teams to design and
execute sales programs aligned with company objectives
• Fostered a culture of continuous learning and improvement within the sales team
by introducing new tools, techniques, and industry best practices
• Supported the launch of new products by designing targeted sales campaigns and
coaching the team on product positioning and value propositions

• Oversaw day-to-day customer service operations, ensuring clear communication
and satisfaction across retail, wholesale, and clients.
• Managed escalated customer issues and maintained strong relationships to ensure
service excellence.
• Coordinated with sales and logistics departments to guarantee timely and
accurate delivery of consumer goods.
• Monitored product availability and performance at points of sale, maintaining
consistent quality standards.
• Trained and supported junior team members to enhance service consistency and
productivity.

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Assisted in processing and verifying invoices for accuracy, ensuring compliance
with company policies
• Maintained an organized and up-to-date record of invoices and payment
schedules
• Reviewed and followed up on vendor invoices and ensured timely payments
• Contributed to the preparation of monthly financial reports

• Resolved customer inquiries, complaints, and order tracking issues with
professionalism and efficiency by handling a high number of inbound and
outbound calls.
• Consistently delivered outstanding customer support, contributing to a high
customer satisfaction rate and fostering long-term client relationships.