Said Ibrahim

• Leading the whole Service Team of Chevrolet Brand in two locations (Shuwaikh & Fahaheel).
• Leading the Pre Delivery Inspection team in two locations (Shuwaikh & Jahra).
• Leading the Fleet and Quick Service Operations team.
• Leading very large team, around 200 staff Members.
• Responsible for generating 4.5 M KD of the company Sales.
• Developing Budgets, Balance Score Card, Processes, Programs, Incentives Programs and Business Plans to achieve the Business Objectives in all locations.
• Maintain Liaison with GM - MEO departments on Warranty, Technical, Customer Call Centre, SSS & Business Management matters.
• Manage the part sales through dealer workshops with financial responsibility of clearing the special orders, short sheet, and recalls parts.
• Responsibilities include but not limited to hiring, developing and promoting team members. Championing changes, programs and projects related to customer satisfaction, retention and sales & thru put increases thru marketing activities & campaigns.

• Leading the Delivery Team of 8 persons who are responsible of delivering the vehicles back to customers.
• Leading Customer Care Team of 6 persons who are responsible for attending to customer inquiries at the reception and over the phone and calling the inactive customers and making service reminder calls.
• Leading GM Quick Service Operation & Fleet Service of 15 technicians in the service centre.
• Championing the After sales efforts in attaining its customer satisfaction index objective by ensuring quality and consistency in the process of customer handling at the front office and delivery. Analyzing the SSS data from TNS and Internal Call Centre, And
• Analyses the competitor’s activities of services provided and campaigns & leading the marketing activities and campaigns.
• Conduct training programs related to customer satisfaction to front office and workshop team including technicians, Programs like Technicians write up, Repair Order Quality, Quality Control Guidelines, Adherence to the processes specially FIRFT.
• Handling the communication with General Motors Customer Call Centre and the SSS Agency

• Managing the workshop teams for maximizing the productivity and quality of jobs completed.
• Reduce turnaround time by increasing utilization and monitoring efficiency and reducing repeat repairs by ensuring the FIRFT guidelines are followed & the workshop structure and work flow is well established.
• Ensure that all workshop functions are staffed with requisite numbers of caliber, tools & training.
• Maintain the 5S standards and HSE Standard met all the time.

• Leading the workshop teams for maximizing the productivity and quality of jobs completed.
• Ensure that all workshop functions are staffed with requisite numbers of caliber, tools & training.
• Leading the team of Service advisors at the front office.