Saif Steve Alani

• Managing the day to day activities of the OAC
• Ensuring the cyber security is maintained as designed and responding to any alerts as required
• Establish clear process and procedures to ensure high delivery outcomes to exceed customer expectations.
• Refining and implementing ITIL based processes including incident, problem and change management
• Management of the Service Desk function including the service desk software
• Ensuring customer satisfaction through direct liaison with client representatives and customer surveys.
• Development and maintenance of site-specific documentation including engineering and configuration standards
• Ensure the continuity of operations of the electronic security systems on the network, including diagnostics of network performance, monitoring of network and system intrusions, provision of switch and router configuration management and management of IP addresses for both network and security configuration settings
• Ensure all anti-virus software and software patches on all systems are maintained with the up-to-date signature files, application versions and other data, in line with Honeywell development centre/factory policy.
• Maintain critical spares, software/hardware register and performance system backups to ensure minimal downtime, this is achieved by utilising a CMMS.
• Provide support for configuration of Adds, Moves and Changes of equipment, cameras, servers etc. on the network.
• Input into planning for system expansion, growth and upgrading
• Technical monthly reporting on system performance, integrity, trends and value add recommendations.
• Management and continuous improvement of the national contract with respect to OAC activities
• Interface to the customer National Operations Centre
• Performance management of team members: Reward & recognition, training management of team members, morale of the team, Manage people as a direct manager and as a matrix manager in Auckland, Wellington and Christchurch.

A key Honeywell customer owns a nation-wide electronic security asset, valued at more
than $60m. The “Core Systems” in this asset are the servers and networks. • Taking full
responsibility for the effective and efficient operation and maintenance of these core
systems, including continual expansion and upgrade, by understanding the customer’s
needs, then ensuring those needs are met, through a team of Honeywell engineers and
service technicians. • Duties: • Ensuring customer satisfaction through direct liaison
with client representatives and customer surveys. • Development and maintenance of
site-specific documentation including engineering and configuration standards •
Availability for and performance of duties outside of normal working hours. • Ensuring
the continuity of operations of the Honeywell system on the network, including
diagnostics of network performance, monitoring of network and system intrusions,
provision of switch and router configuration management and management of IP
addresses for both network and security configuration settings • Ensure all anti-virus
software and software patches on all systems are maintained with the up-to-date
signature files, application versions and other data. • Incident Management • Maintain
critical spares, software/hardware register and performance system backups to ensure minimal downtime • Use standard IT reporting tools (such as Crystal reports) to
develop custom MS-SQL database queries. • Provide support for configuration of Adds,
Moves and Changes of equipment, cameras, servers etc on the network. • Planning for
system expansion, growth and upgrading • Monthly reporting on system performance,
integrity, trends and value add recommendations. • Management and continuous
improvement of the national contract. • Establish clear process and procedures to
ensure high delivery outcomes to exceed customer expectations. • Actively promoting a
safe working environment • Team management, setting goals & performance reviews

• IT Systems management
• Account Management
• Project Management : Nationwide system roll out for many clients: Briscoes, Rebel Sport, Living & Giving.
• Project Management : Management for complete Windows 7 migration to all users
• Two direct report from ICT desktop support person
• Reporting directly to the General Manager
• Procurement/ Negotiation for all IT equipment needed for the business.
• Involved in Business Improvement and Customer relations.
• Change management, and Incident management.
• Hardware rollout, procurement.
• Managing the daily tasks, and staff availability
• Engaging in board meetings and part of the decision making committee.
• Upgrading the in-house IT network.
• Team Building, and promoting a positive healthy culture throughout the business.
• Liaising with clients on a daily basis to install and support Fastway proprietary system (Fast label).
• Working closely with National IT Manager for all business development cases.
• Writing full reports weekly of all IT related issues
• OSH committee - Head
• Data Analysis : Liaising with Telecom to build a business purpose report for all Telecom account nationwide
• Technical :
- MS server environment
- Systems analysis and design
- Project leadership, planning and control
- Hands on knowledge in Windows Server 2003/2008; Active Directory; group policy; SQL; Exchange; Terminal Server/Citrix

• Running my own photography business, specialized in weddings, and babies
• Websites, graphic designs and Logos
• Sales

Tenix NZPI - Auckland Head Office
Nov 2012 - Present
2011 - 2012
Tenix is a leading delivery partner to owners of gas, electricity, water, wastewater, heavy industrial and mining assets across Australia New Zealand and the Pacific..


Information Systems Manager - Major Projects. Managing different projects with in NZ and Pacific Islands
Responsibilities: • Managed Hardware rollout project for users in NZ - Eastern division of the business (Auckland to Masterton), over 15 depots.
• Managed Windows 7 upgrade project for users in Papua New Guinea - Lihir Island (Travelled)
• Full Site IT support for Tenix users in a Gold mine over Hidden Valley in PNG.
• IT Project managed the complete IT setup of a new site in Kawerau, NZ (including infrastructure, procurement and installation)

• Coaching, Training, and Troubleshooting
• Analysing IT Capex, Lease agreements and Purchase Orders
• Incident management (using ITSM, HEAT)
• Citrix Applications
• Applying configuration on some CISCO switches and routers
• Managing Active Directory, File & Print servers, and Exchange Management.
• Software Licensing and purchases
• Business Analysis: including financial advice, alternative solutions and analysing invoices
• Liaise with external clients to meet their needs within the company limits and expectations.
• Monitoring and maintaining computer systems and networks
• working continuously on a task until completion (or referral to third parties, if appropriate);
• Hardware/ Software testing and evaluating new technology

Labtests has been providing pathology service to the Auckland community since August 2009 and is one of the few laboratories to achieve full IANZ accreditation in its first audit


Business Analyst - Team Leader
Responsibilities: • Leading and driving effective and efficient delivery of end to end customer experience to the defined targets and service-levels.

• In addition to my duties, I am responsible for supporting the team with all their IT needs. In addition to troubleshooting with their networks need.

• Setup and installing different software, and setting different products to the end users.
• Incidents and Calls Management: ensuring that all users/ clients receive an effective and efficient support, which meets the company expectations and are to agreed service standards through outbound calls and emails.
• Ensuring that applications and systems availability is maintained, releases to production are effectively managed and supported, SOPs are up to date, and that all technology changes adhere to standards
• Implement and manage a continuous feedback cycle between different areas of the business

NCQ Technology 2010-2011
Store Manager - Papakura

Responsibilities: • Providing IT Support to all the company needs
• Setting up new machines
• Upgrading.
• Sales
• Installing different softwares
• Resolving network issues.