sr.branch manager
united arab emirates
Total years of experience :16 years, 0 Months
• Developing and maintaining sales plan for the branch.
• Lead & supervise branch retail team to achieve the target sales figures on monthly basis.
• Managing vendor and customer relations.
• Managing the implementation of the sales strategies and tactics.
• Promoting customer service and satisfaction.
• Enhance both volume of new retail lending business as well overall size of branch assets
• Communicate and reinforce the corporate vision at the branch level.
• Closely monitor market trends/competitor product in relation to customer requirements and make Recommendation to the Area Manager
• Control & supervision of operations work processes for compliance with UAB credit & operational policies. ETC
•Developing and maintaining sales plan for the branch.
•Implementing sales/marketing plans.
•Managing vendor and customer relations.
•Managing the implementation of the sales strategies and tactics.
•Promoting customer service and satisfaction.
•Enhancing employee performance.
•Communicate and reinforce the corporate vision at the branch level.
•Define and evaluate issues, develop methods, and revise procedures within established policies.
•Control & supervision of operations work processes for compliance with ADIB credit & operational policies.
•Heading up a customer service team in business unit.
•Accountable for implementing & monitoring pre-determined sales & customer service standards.
•Coaching all sales staff to increase sales proactively.
•Selling high priority facilities to high net worth individuals.
•Handling investments, fixed deposits.
•Following up on sales leads for investment fund opportunities.
Feb 2006 till 2007 as Retail Banking Executive:
• Selling Islamic finance Products ( car loan, Goods Murabaha Credit Cards, , ,
Sep 2000 to Feb 2006 Dubai Customs as Customs Officer
• Overseeing operations section.
• Managing Center Target.
• Complaining report to Senior Management.
2003 Diploma in computer information processing, HCT