Associate Project Coordinator
Colt Technologies
Total years of experience :5 years, 4 Months
• Responsible for End to End Management of Complex Service Requests and Projects using Agile methodologies to deliver complete services within agreed SLA conformed with quality standards.
• Coordinated with project teams consisting of tech-team, procurement, inventory, billing etc.
• Drafted around 70+ Quotations with 98% efficiency based on the Statement of Work (SoW) modelled from
HLD/LLD & presented it to the Commercial Managers.
• Communicated timely project updates to stakeholders and project team members.
• Managed project risks/issues and took corrective actions to mitigate them.
• Provisioned milestone tracking support from Order Management receipt through order activation completion
• Provided Renewal and Maintenance support to the customers post-delivery of the project/services.
• Created Invoice templates, supplier PO for billing purposes and Inventory templates for updating inventory.
• Responsible for taking take of 400+ service level migrations on monthly basis between companies within agreed SLA, collaborating with cross-functional teams.
• Managing over 60 clients like Amazon, AT&T, ATOS, NTT, Tata, Deutsche Bank, etc.
• Spearheading weekly status meetings on Top Dispute cases having disputed revenue of around € 59 Million.
• Proactively took on additional initiatives, aligning with process requirements like absorbing addition task and contributing to a 20 % increase in overall CDM Ops efficiency.
• Validate Purchase Orders involving verification of item details & cross referencing against company standards.
• Facilitated comprehensive Process Training to new employees that led to improvement in overall team performance and developing and implementing comprehensive SOPs to optimize operational workflows.