Business Operations Manager
Middle East Broadcasting Networks, Inc
Total years of experience :10 years, 7 Months
• Orchestrating and overseeing the daily operations of the office, encompassing financial management, facility oversight, procurement, and security, resulting in a 24% increase in overall operational efficiency.
• Managing personnel administration with a focus on vacation planning, scheduling and new hire orientation.
• Cultivating strong relationships with stakeholders and customers, resulting in a 7% improvement in overall customer satisfaction and increased stakeholder engagement.
• Providing detailed and strategically focused analysis and reports, enhancing corporate decision-making processes.
• Directed and supervised event teams, ensuring seamless execution aligned with organizational standards.
• Coordinated efficient resource allocation, optimizing personnel, equipment and budget across various events.
• Guided procurement initiatives, overseeing vendor selection, contracts and negotiations.
• Optimized logistics processes, resulting in a significant reduction in delivery timelines.
• Tracked projects progress, analyzed KPIs and generated comprehensive status reports.
• Identified and addressed potential risks and issues, developing robust contingency plans for projects.
• Orchestrated global production line installations at client locations, achieving a seamless 98% operational efficiency and exceptional client satisfaction through targeted change management strategies.
• Strategically deployed engineers worldwide, ensuring a 95% on-time project execution rate and consistently delivering customer delight. Leveraged data analysis for informed decision-making, optimizing outcomes for stakeholders and clients.
• Managed the entire project lifecycle, applying process improvement and workflow optimization principles, resulting in a 20% increase in efficiency and enhanced stakeholder value.
• Established effective client communication channels, fostering lasting business relationships through collaborative stakeholder engagement, leading to a 25% improvement in overall client satisfaction.
• Ensured the utmost safety, comfort, and overall experience for passengers during flights, consistently delivering exceptional customer service and performance.
• Conducted pre-flight checks and demonstrated safety procedures with precision, instilling confidence and assurance in passengers.
• Monitored the cabin environment, promptly addressing passengers' needs, ensuring an enjoyable and seamless journey for all.
• Assist in the procurement process in requisition and purchase order issuance.
• Conduct research and analysis to identify potential vendors and suppliers.
• Maintain vendor relationships, including negotiating terms and agreements and resolving issues.
• Process purchase orders and contracts accurately and efficiently using ERP.
• Monitor inventory levels and track procurement metrics to identify opportunities for cost savings.
• Provide administrative support to the procurement team, including organizing meetings, preparing reports and handling correspondence.