Assistant Manager IT BSS Operations
CMPAK
Total years of experience :8 years, 5 Months
Responsible for the change management of BSS (Business Support Systems) and OSS (Operations Support Systems), and to assist the manager in leading and managing the team responsible for the design, development, and implementation of BSS and OSS systems and processes.
• Roles & Responsibilities:
1. Leading and managing a team of BSS/OSS professionals, including task assignment, performance expectations, and mentoring.
2. Overseeing the design, development, and implementation of BSS/OSS systems and processes.
3. Managing the delivery of new products/price-plans/credit-class/discounting configurations.
4. Risk management and mitigation plan development and implementation.
5. Ensuring project completion within budget and meeting stakeholder expectations.
6. Monitoring and reporting on project progress, issue identification, and resolution.
7. Building and maintaining relationships with key partners and vendors.
8. Collaborating with cross-functional teams for efective system integration.
9. Providing technical expertise, staying updated with BSS/OSS technology.
10.Training and supporting end-users for efective system utilization.
11.Continuously improving BSS/OSS systems and processes.
Responsible for the R&D of the OCS system, CRM, Provisioning and Mediation and internal customer support for day-to-day operational issues.
Roles & Responsibilities:
1. Responsible for OCS system R&D, CRM, Provisioning, and Mediation.
2. New product/price-plan/credit-class/discounting configurations management.
3. Vendor coordination for product delivery, UAT planning, and patch testing.
4. Resolution testing and verification for vendor-provided patches.
5. Reconciliation with diferent NEs and BOSS (BSS) Systems.
6. Ad-hoc reporting for various departments.
7. Timely processing of CDR/IN/PPS data for accurate reporting.
8. Work order and cutover management for CRM and Channel Management.
9. Billing and Mediation support and system health management.
10.Forecasting and development of Billing & Mediation solutions.
11.SLA compliance for Payment, Rating, and Collection.
12.Liaison with business and architects team for system changes.
13.Daily mediation system operations and issue resolution.
1. Postpaid Billing.
2. Monitoring and health check of BSS System’s all BSS nodes. Ensuring optimal performance of all system services.
3. Escalation to responsible person/department for issue resolution.
4. 2nd Level Customer Support.
5. Vendor management for complaint resolution.
6. Hourly Reporting to management.
7. Revenue Reports reconciliation with DWH, to precise reporting to revenue departments.
8. Daily Operational Activities.
9. Monitoring network connectivity to achieve uptime SLA with all NE’s.
10. Mediation Monitoring and checking file delivery status.
11. Internal and External complaints resolutions and Trouble Ticket handling.
1. Monitoring and ensuring network and system’s uptime.
2. Installing, supporting and maintaining hardware and software resources. Including virus protection, setting up user accounts, permissions and passwords, monitoring network usage.
3. Providing IT solutions to business and management problems.
4. Ensuring that all IT equipment complies with industry standards, analyzing and resolving faults, ranging from a major system crash to a forgotten password, undertaking routine preventative measures and implementing, maintaining and monitoring network security.
5. Providing training and technical support for users with varying levels of IT knowledge and competence, supervising other staff, such as help-desk technicians, planning and implementing future IT developments and undertaking project work.
1. Provides assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs;
2. Sets up and configures desktop computers, peripherals and accounts assigning security level;
3. Installs software and installs and repairs hardware and peripherals;
4. Tests programs;
5. Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate;
6. Maintains systems, databases and web pages;
7. Administers user accounts;
8. Designs and produces basic reports;
9. Sets up and submits production jobs and edits and debugs computer output;
10. Transfers computer files between platforms;
11. Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems.