General Manager
BESTEKAD MAJU, Sdn Bhd
Total years of experience :22 years, 9 Months
Proficiently direct and synchronise business activities and departments concerned with the pricing, sales, service and distribution of products. Administer staff by formulating work plans and allocating duties. Efficiently evaluate financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement along with to determine areas requiring cost reduction and program improvement. Establish and implement departmental policies, goals, objectives, and procedures.
• Resourcefully determine staffing requirements, while professionally take interview, hire and train new employees, and superintend personnel processes. Expertly observed businesses and agencies to ensure delivered services remained within budgetary limits.
• Actively accomplish and orchestrate organisation's financial and budget activities to fund operations escalate investments, and increase proficiency. Knowledgeably regulated goods and services to be sold, while set prices and credit terms, established on forecasts of customer demand.
• Lead the movement of goods into and out of production facilities as well as implement product-marketing strategies encompassing advertising campaigns and sales promotions.
Delivered exceptional technical support on multibrand division (Product: Proton & Mitsubishi) to all 32 EON Branches in resolving technical problems and reinforced branches on vehicle program. Executed joint investigation with vendor pertaining to customer complaints on technical and product quality. Correctly verified, elicited all customer complaints and furnished recommendation for rectifications. Devised the Technical Services and Training Development by the service support materials (workshop manuals, owner handbooks, diagnostic support material) for new model launch and updated versions.
• Controlled the Technical Hotline Service with all calls documented, formulated technical write-up and implemented service field action to improve customer satisfaction. Appraised Prior Approval for warranty claims and discovered After Sales Services’ network warranty recovery activities.
• Effectually tracked warranty repairs done by EON Branches, influenced manufacturers to authorise After Sales Services in order to make preapproved Warranty repairs. Enhanced and sustained preventative maintenance programs in After Sales Services Network.
• Demonstrated and bolstered processes deliberated to hire, train, progress, and evaluate employees, along with structured policies in accordance with MMM guidelines. Dynamically built customer enthusiasm and owner loyalty business goals and strategies. Administered dealership profitably through financial balance, business plan, and resource management.
• Strategically planned and employed marketing strategies to maximise business opportunities by relationship marketing strategies, customer needs assessment, market evaluation and through marketing activities. Collaborated relationships with internal departments and external resources.
Functioned with DHAS and Clearing Agents to confirm incoming cargoes from Overseas cleared timely. Headed the development of logistical plans, policies and procedure deliver support in the logistics areas of supply, transportation, maintenance and services. Skilfully troubleshoot problem areas in the logistic and indorsed solution to management. Proactively coordinated with customers to assure desired logistic objectives met and communicated to management and formed metrics for measurement of performance.
• Gained government agency approval/permits required for response operations i-e AP/Type Approval/Green Engine Certificate/Weight Certificate/Customs Documentations. Proceeded as a window for HICOM-Chevrolet in dealing with DHAS for smooth and cost effective operations.
• Deliberated, integrated and coordinated PDI activities for continuous improvement in product quality, by instituting new standards for internal and external customer satisfaction. Articulated and struggled for meeting PDI quality objectives and directed staff in PDI functions.
Notable Accomplishments:
• Successfully led the launching of newly Chevrolet Captiva (C100), J200 Optra and T250 Aveo LUX while familiarised and achieved Customer Appreciation Program (CAP).
• Governed & synchronised with PICO Thailand & PICO Malaysia in the event of Dealer Conference in-conjunction of J200 & T250 launching.
• Demonstrated re-export of 47 units Captiva Diesel FWD to Jakarta, Indonesia and of 22 units Aveo NB LUX to GMODC, Singapore.
• Highly accountable in PDI (Pre-Delivery Inspection) operation and ensured PDI standard, compliance with Hicomobil PDI Standard Operating Procedures (S.O.P) and facilitated in parts operation.
Notable accomplishments:
• Excellently presided re-PDI 1997 units Chevrolet within 3 months for the clearing stock before the JV between GM & Hicom.
• Commendably distributed 1997 units stock with less than 1% defect while typically all the stock more than 18 months old
Leveraged and offered technical support to dealer in solving technical problem and support to dealers on vehicle program. Troubleshoot customer complaints and recorded, eliciting all customer complaints. Delivered technical bulletin to support fixing customer concern right the first time and settled together with Technical Services and Training Development the service support materials in launching a new model.
• Significantly controlled the Technical Hotline Service, produced technical write-up and instigated service field action to improve customer satisfaction and assessed Prior Approval for warranty claims.
Competently officiated body and paint workshop activities and operation daily, color mixing and matching base on nexaautocolour system. Demonstrated all insurance claims and contract repair, along with directed Proton Edar body & Paint center as in house contractor, and substantially arranged a submission claims on all proton jobs base on PO issue.
• Practically operated with PPG Coating (M) on new color code and formula, stated to the paint supplier on the entire paint defect and ensued with the paint warranty claims.
• Diligently functioned with Perodua Manufacturing Sdn Bhd (KAISEN Section) on the improvement of the vehicle painting and rectified production line color matching and paint defect.
Notable Accomplishments:
• Creatively headed to set up 1st warranty workshop for Body & Paint.
Meticulously examined after Sales Services’ network warranty recovery activities, followed warranty repairs finished by local authorised Dealers, convinced manufacturers to authorise After Sales Services to make pre-approved Warranty repairs. Extensively upgraded and sustained preventative maintenance programs in After Sales Services Network by tracking and reporting manufacturers' campaigns and recalls. Tactfully negotiated commercial warranty settlements and enabled repair programs.
• Successfully structured and started new vehicle warranty policies base on 2% warranty allowance furnished by principals (Fiat Auto SpA), linked-up new warranty with Fiat Auto SpA S.I.G.I system.
• Progressively consulted with Fiat Auto SpA on product report and field remedy, and catered recommendations to Fiat Auto SpA technical teams for achieving optimum technical solutions that practiced and proficient in Malaysian Market, and determined issues with product performance.
• Assertively focused all the development of Dealers through training and technical review of equipment component failure analysis.
Notable Accomplishments:
• Expertly and accurately employed corrective action problem solving, reliability test and a parts VOR (Vehicle Off Road) program that reduced warranty costs by 46%.
• Fostered and transitioned solid programming skills through daily use of PC based systems.
courses: MLVK Malaysian Skill Certificate (SKM), Engine Management System, Akademi Saga, Edaran Otomobil