Technical Support Lead
British Telecom
Total years of experience :19 years, 3 Months
• Maintaining and Monitoring on Server 2003/2008/2012/2016 Domain Environment.
• Deploying and providing application software support.
• Maintaining & Monitoring McAfee EPO.
• Managing Deployment of new desktops, laptops to users.
• Deploying and maintain BT WEBTOP 7, BT WEBTOP 8 BT WEBTOP 10
• Troubleshoot/ resolve server hardware, network and OS related issues.
• Video Conferencing Support.
• Transition of new projects from Onsite locations
• Vendor management.
• Latency and Bandwidth monitoring (24X7) using PRTG.
• WSUS, WDS Configuration and management.
• Hyper-V and VMware platform management.
• Configuring Account policy, Access rights, Password Control.
• Install software, patches, updates and service packs and antivirus updates.
• IT infrastructure support for all BT India PAN India locations.
• Verify logs in event logger and periodically clean up log files.
• Attend calls user related.
• Monitor CPU, disk, memory and I/O parameters.
• Performing schedule Backup and perform restore Drill.
• Providing 2nd line support for SID Sites at India.
• Supporting IT Infrastructure for India BT Sites and Third-party SID Sites.
• Technical support Lead for PAN India BT Sites.
• Perform and complete EUT for new projects at Site.
• Handle 2nd and 3rd level technical escalations.
• Deployments of new technology at BT India Sites
• SCCM deployment design and develop new build versions with Core IT team.
As IT Manager at DYNAMIC COMODITIES PVT LTD SOLUTION from Feb 2011 - Till Date.
Team Size: 25
Profile: Profile: Leading IT team for Head Office, Dealing with IT requirements of Company's valued Customers and Maintaining Agreed Level of Service Up-time, Responsible for maintenance of Total IT Infrastructure and FMS process at DYNAMIC EQUITIES PVT LTD (TECHOPOLIS FACILITY), Windows Server/Network Level 2 support and PC /laptop Level 3 support. Responsible for maintenance of 2500 Trading Desktop PC’s running Fedora 12 and 14, Suse Linux 11, Windows Xp, Windows 7 and support for 40 number of server’s running Windows 2000, 2003 and 2008 for NSE NCDX NSE MCX (interactive and Broadcast) Manager Software and database .Responsible for Life Size Video Conferencing Support . Lead Team at Desktop Virtualization and Windows Clustering project.Implimenting MDT and WDS setup for Windows 7 migration.
1) As FMS ENGINEER at ITC Sonar Bangla Sheraton and Tower's from July 2004 - November 2006.(As an employee of CMS COMPUTER LIMITED)
Team Size: 15.
Role: Troubleshoot of any IT related problem, Network printer (Dot matrix, Laser jet, Inkjet etc.) installation & maintenance. Maintenance & troubleshooting of LAN switches.
Secondary job responsibility: User creation on AD, Performing NT Backup and configuring the PC under domain environment. Vendor management etc. Also installed Nomadix Gateway device. Have to look after the Guest laptop for internet connectivity related problems . Windows 2000 Server Administration. Sco-Unix OpenSever 5, Sco-Unixware 7 installation(Basic administration) and MICROS-Fidelio Management. Providing support for Polycom Video Conferencing.
2)As Sr. FMS ENGINEER (Team lead) at Electrosteel Casting Limited Kharda works from Novenber 2006 - MAY 2008.( As an employee of CMS COMPUTER LIMITED)
Team Size: 10
Profile: Responsible for maintenance of 450 Desktop PC’s, 4 HP Proliant Server’s and Network setup with wireless links to 1 Factory remote site. Supporting win 2003 AD server, Installing, configuring & troubleshooting of various application software and server used in the organization project, patch management, antivirus deploy, server visualization, Vendor management etc.
3)As Sr. FMS SUPPORT ENGINEER (Team lead) Engineer at COGNIZANT TECHNOLOGY SOLUTION from JULY 2010 - 31st Jan 2011. (As an employee of CMS COMPUTER LIMITED)
Team Size: 60
Profile: Responsible for maintenance of Total IT Infrastructure and FMS process at COGNIZANT TECHNOLOGY SOLUTION (TECHOPOLIS FACILITY), Server/Network Level 1 support and PC /laptop Level 2 support. Responsible for maintenance of 1500 Desktop PC’s. User creation on AD, Exchange and Office communication server 2007. Troubleshoot of any IT related problem, Vendor management etc. Providing support for TANDBERG Video Conferencing.
DONE BSC IN INFORMATION TECHNOLOGY