Independent IT Consultant
S M Technology Solutions
Total des années d'expérience :42 years, 3 Mois
I am based in London, UK. I provide consulting work in UK and in the UAE.
Role:
• Offering a wide range of professional IT planning and consulting services involving every aspect of IT management, software development, project management, database development and business analysis
• Understanding business & stakeholder requirements by conducting full business analysis and evaluating & recommending appropriate solutions in a documented business analysis report (valuable and beneficial to the business)
• Formulating IT strategies that helps in transforming the companies and growing their business
• Partnering with clients and advising them how to use information technology to meet business objectives or overcome problem
• Providing strategic guidance to clients with regard to information technology infrastructures and enabling major business processes through enhancement to IT
• Rendering highly expert technical guidance during selection & procurement and assisting in user training & feedback
Highlights:
• Mentored & coached the project team on areas such as co-ordination of the partners and working with groups engaged in project work, planning, control and budgeting; planned and integrated the work of multiple teams on a project; provided input on team performance and reward
• Spearheaded planning & budgeting of IT infrastructure operations, control of operational & capital costs, technology implementation and service delivery; led a team of 32 technical and operation personnel and over 12 vendors (across IT & operations)
• Created execution road-maps for Collaboration Tool, budgeting planning, purchases, hour reports, planning & execution, project integration, reporting & analysis, dashboard, disaster recovery and business continuity plans to reduce overall operational costs of resources, infrastructure and applications
Jun’07-Jul’14 Home Office (NCA), London, UK
Joined as Senior Business Analyst / Senior Project Team Leader (Apr’06-May’07) and rose to the position of Senior Executive Head-International IT Networks & Customer Relations (Jun’07)
Role:
• Spearheaded crucial aspects of project life-cycle while interfacing between Suppliers, Senior Managers, Finance Department & Overseas Security for translating complex technical & business requirements into actionable & deploy able solutions
• Provided leadership across company and guidance in managing system-wide IT infrastructure, voice, data & video conferencing networks systems (in addition to security awareness) as Infrastructure Head
• Handled a wide range of technical duties like issuing, receiving & monitoring returns of operating procedures of signed systems security declarations; liaised with technical architects for high / low level designs in compliance with Prince 2 methodology
• Created long term & executable strategic ICT policies & procedures to certify that all activities related to service management, change management & configuration management were in sync with ITIL standards
• Negotiated with strategic suppliers / contractors / third party and devised & monitored contracts & service level agreements; facilitated all hardware, software, licenses, air-conditioning & third-party services on time & without impacting quality
• Scrutinized KPI & establishing trends, compared service delivery with assigned targets and rectified complex technical issues while suggesting innovative ways to improve infrastructure
• Developed & implemented a user training program; undertook management responsibilities of 32 staff as IT Senior Head
• Validated all new & existing systems as per pre-set security standards and rectified major network issues (while certifying quality assurance of all international sites based in British Embassies - worldwide & nationally) as IT Head
• Developed & maintained effective system recovery plans (Disaster Recovery) in the event of emergency to protect & safeguard the IT & potential data leakage or loss of capital to ensure availability of IT
Highlights:
• Developed business plan, budget and resources of IT Department as per company's overall strategy and direction
• Handled IT networks management & key projects:
o Merger of 3 IT infrastructure into 1 with outsourced suppliers; analyzed IT networks and negotiated on centralization of main hub & servers into a data center (budget: £10.5 Million and savings: £3.2 Million per annum in rents)
o Upgrading international IT network with new state-of-art PCs with Windows 8 Operating System & MS Office 2010 with minimal downtime for 68 locations over 5 continents & 4805 national & overseas staff (budget: £12.5 million)
• Deployed & updated security measures that protected the business including its data at all times and reduced threats to acceptable levels in line with industry best practices
• Contributed in reducing resource costs & telephony network charges for the international IT network worth £750+K per annum (in addition to acquiring a discount on the current year’s telephony network charges)
Highlights:
• Capitalized on new market opportunities by generating strategic plans as per organizational objectives (in addition to sustaining total authority for high profile projects with a secured budget of £ 4.5 Million)
• Identified & documented technical & business needs of ICT customers, delivered work products throughout project life-cycle, while aided stakeholders in refining strategic goals & conducting change management
Highlights:
• Managed an array of activities for team training & development and facilities management including procurement of office furniture, IT products, stationery & related supplies within a budget of £3.5 Million
• Formulated proposals to set up a Shared Service Center in London (while conforming to strict deadlines of providing the central accommodation team with staff numbers for main site of SSC in London)
• Cultivated professional relationships with key stakeholders, EDS, HMRC’s former IT providers & ASPIRE (Cap Gemini & Fujitsu) benchmarked KPIs, managed business cases, prepared & analyzed user requests and acquired requisite software
Key Responsibilities:
• Managed end-to-end project life cycle from strategic planning & tactical activities to negotiating, organizing resources in order to optimize processes & achieve project objectives.
• Directed business process mapping & requirement analysis to engineer products that satisfied business processes while addressing gaps to automate essential processes & increase internal productivity.
• Ensured that all engineered solutions are endowed with capability to meet project scope, budget & time constraints. Effectively defined technical requirements to non technical stake holders.
• Proactively identified gaps in business analysis process & resolved the same in an expedited manner to improve output, while aiding stake holders in refining strategic goals & conducting change management.
• Organized & aided tactical resources to team members & identified gaps in business processes & resolved the same in an expedited manner to establish an environment wherein customer service can flourish.
Currently Pursuing
BA Hons Business Management