ساجان Pillai, Manager Operations

ساجان Pillai

Manager Operations

Ibm - India

البلد
الهند
التعليم
بكالوريوس,
الخبرات
25 years, 2 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :25 years, 2 أشهر

Manager Operations في Ibm - India
  • الهند - بنغالورو
  • أشغل هذه الوظيفة منذ أغسطس 2010

➢ Leads the contractor management operations for Asia Pacific, Europe & Middle East
➢ Managing the execution of the end to end HR Process which includes Sourcing, Hiring, Employee lifecycle
Management, Employee Data Management, Compensation & Benefits, Onboarding & Offboarding
➢ Focus on Cost management, service delivery quality and client satisfaction, partnering with the business to
move supply of resources effectively and efficiently within the competencies
➢ Envisions, directs and is accountable for the consistent delivery of staffing operations across the shared
service model.
➢ Responsible for staffing strategies, financial management and budgets
➢ Work with process owners from other delivery centres to bring in efficiency and standardisation globally
➢ Monitoring all service standards metrics and inappropriate service levels are handled consistently and fairly
➢ Drives projects and process changes to improve and optimize resources and operations as per the global
framework
➢ Identify and effecting continuous improvement and service delivery excellence opportunities throughout the
operations functions by identifying and adopting best practices.
➢ Ensure delivery of services according to published standard operating procedures and in line with required
services levels
➢ Seek opportunities to increase the volume of transactions managed and the scope of services provided by
the team
➢ Identify trends and process gaps, drive a culture of waste removal, identify and mentor areas of focus
where projects are required
➢ Provides leadership, direction, coaching, feedback, and where appropriate performance improvement
measures implemented

Team Lead – HR Operations في Accenture
  • الهند
  • أكتوبر 2006 إلى أغسطس 2010

My responsibility with the organization is to manage a team of 18 resources who handles the Workforce Administration and Comp & Benefits which include the reward and absence management of a MNC company with offices across the globe:

 Manage a team of case advisors\SME’s who works on the following:-
Offers to successful applicants, compile shortlists and interviews with dept. Managers
 Assists in developing, consolidating & carrying out the annual recruitment plan and budget as agreed with the departments
 Check for references, educational certificates, generate contract for employee’s and liaise with employee’s and line managers for set up of employee on appropriate systems
 Liaise with payroll, employee’s, line managers and HR Business Partner’s for any salary related discrepancies
 Manage the international assignments for employee’s across the globe
 Responsible for employee’s data quality in systems
 Forecast the team’s objectives and productivity on a short and long term basis
 Motivate team members; give guidance in a constructive manner to improve the performance management
 Constant interaction with customers/clients/management regarding any change (system, process and people), issues, concerns, and expectations on service level agreements
 Identify and manage the new process which are in the transition phase from the onshore depending on the cost and efficiency
 Manage the issues raised by the employees via proper escalation mechanisms
 Act as a single point of contact for the entire team and the senior management on key deliverables of the process
 Work as an internal auditor for the project in identifying key risks on project deliverables
 Involved in team appraisals, one on one and career counselling
 Performing competency based interviews

Process Analyst في Accenture
  • الهند
  • أبريل 2003 إلى أكتوبر 2006

My broad responsibilities were:

 Leading a team of 10-12 members involved in a couple of process in Human Resources i.e., Application Data Management and Background Checks which process and updates information for the recruiter’s.
 Also experienced in Vendor Training Management which identifies and process all the training requirements, logistics requirements and related issues for the clients by interacting with the Offshore and Onshore Service Providers
 Interacting with US Office and co-ordinating all training related issues and reference checks reports.
 To ensure a balance between task and people, which are maintained at all levels.
 Establish and delegate plans to team members to delegate duties and minimise operational risk.
 Establish and improve strategic team improvements.
 Involved in team appraisals and one to one
 Co-ordinating with customers on various issues pertaining to training and cost

Asst. Adminstrative Officer في American Data Solutions
  • الهند
  • مايو 2002 إلى مارس 2003

My broad responsibilities were:

 Involved in complete processing and editing of medical claims within the applicable time, service standards and checking the quality of team mates
 Co-ordinating with client on various issues pertaining to software and applications
 Keeping track of software and hardware updates and implementing the same on the network
 Troubleshooting of applications

Asst. ATM Officer في CMS Computers Ltd
  • الهند
  • نوفمبر 1999 إلى ديسمبر 2001

My broad responsibilities were:
 Involved in leading a team of 15 who maintains CITIBANK ATMs round the clock, reconciling the cash deposits as well as the withdrawals and reporting the overall daily activities to the Manager.
 Co-ordinating with banking authorities on various issues pertaining to funds available
 Troubleshooting of applications softwares

System Operations cum Office Management في S.K Machines and Automobiles Pvt. Ltd
  • الهند
  • ديسمبر 1998 إلى ديسمبر 1999

My broad responsibilities were:
 Solely responsible in handling operations of Sales.
 A single point of contact to Primary dealers, Banks for credits and debits and also for client payments
 Preparation of Confirmation Reports (Purchase/Sale) to clients, Reconciliation of Statement of Bank A/c
 Troubleshooting of applications softwares

الخلفية التعليمية

بكالوريوس,
  • في National First grade College
  • أبريل 1997

Specialties & Skills

HR Service Delivery
Interviewing
Offshore Operations
Leading Cross Functional Teams
Vendor Management
Working knowledge of Peoplesoft & SAP, MS Word, MS Excel, MS Outlook, MS Powerpoint

اللغات

الانجليزية
متمرّس

العضويات

Kerala Samajam
  • Active Member
  • January 2002

التدريب و الشهادات

Leadership Skills, Interviewing Skills, Presentations Dynamics, Negotiation Skills (تدريب)
معهد التدريب:
Internal
تاريخ الدورة:
August 2009