IT Support Officer
Flydubai Airlines
مجموع سنوات الخبرة :6 years, 4 أشهر
Conducted the da y-to-da y maintenance and troubleshooting of all Information system’s equipment (laptops, desktops, printers, brand: HP, Fujitsu, CUSTOM etc.)
Performed in-depth root cause analysis and documented daily call logs, inventory of IT hardware and licenses which saved more time for asset tracking.
Monitored Network Performance using Solar Wind tool for better understanding about bandwidth, Network loss, etc. provide Windows, Administration, Windows Migration windows 7 to windows 10, Data Backup, Transfer data to the Server, Sales report printing, Antivirus Kaspersky endpoint security Installation. Laptop Preparing, Outlook backup, OneDrive Configuration.
Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment. Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals. Return defective equipment to maintenance inventory, document customer repairs, and maintain and restock parts inventory to maintain spare parts levels.
" Handling & Maintaining all the ONPOS devices (Software/hardware) for a smooth functioning of Sales onboard.
" Ensuring all the ONPOS sales & data records are maintained for future reference of In-flight sales.
" Handling all incoming documentation concerning contract performance/POS and Ensuring all contract actions are being completed according to the regulation of flydubai and Government.
" Being part of Flydubai strategic Team Solving Complex & Technical tickets raised by IT-Service desk.
Information Technology