TECHNICAL SERVICE ASSOCIATE
Gulf Business Machines
Total years of experience :16 years, 2 Months
• Set up, maintain and troubleshoot Microsoft Windows desktop and notebook computers.
• Troubleshoot and repair problems with the network, server, and telephony infrastructure.
• Set up, install and maintain desktop and laptop hardware/software and peripherals.
• Provide end-user technical support.
• Maintain site hardware/software inventories and assist with the audit of site hardware and software.
• Assist with system backups and disaster recovery plans.
• Escalate issues and concerns to the Technical Support Manager, as appropriate.
• Ensure all technical support related activities comply with the compliance, standards and procedures.
• Documenting all support calls for systems performance and metrics reporting.
• Providing Level 2 support for AstraZeneca employees globally.
• Administration of user accounts (Creation\deletion\amendment).
• Creation\Deletion of Mailbox and outlook troubleshooting.
• Providing access on the servers to the users.
• Troubleshooting My Document and roaming profile issues.
• Global File share Administration.
• Creation of shared Drives and granting correct level of access to the Shared Drive as per Client’s Request.
• Updating users details on Global Address List.
• Addition\deletion of alias\host in DNS.
• Creation\Deletion and amendment of Distribution lists and shared mailboxes.
• Taking care of inter domain or intra domain moves of user’s account.
• Dispatching tickets to the respective team\person.
• CBN (Continual Business Need) and Audit.
• Pharos Enterprise Administration
• Responsible for answering customer service chats and abide by the prescribed norms.
• Assist the user in removing Malware.
• Helping in Installation of OS (XP, Vista, and Windows 7) via chat.
• Trouble shooting Basic networking issues.
• Troubleshooting hardware problems (Motherboard, CD/DVD, Hard Disks, SMPS, keyboard etc).
• Assembling computer system as per the configuration.
• Installing Operating System.
• Installing various software.
• Installing and configuring Hardware devices like Printers, Scanners, Cameras, etc.
• Backup and restoring data.
• Maintaining Security of Systems by implementing Antivirus Software and other miscellaneous security tools.
• Installing Network in Office, School & Other institutes.
• Troubleshooting problems occurred to the network & computers.