Office Administrator
GRAVITY FREIGHT MOVERS LLC
Total years of experience :14 years, 2 Months
Accountabilities:
Manage the assignment of manpower, materials and routes to maximize efficiency; maintain schedules and meet budget goals.
Coordinate, manage and monitor the working of different departments.
Negotiate and close business deals with clients.
Recruit specialized workers to increase productivity.
Arrange for insurance and train staffs to ensure that everyone performs adequately in their role.
Ensure that all client issues are addressed effectively with highest degree of customer service.
Clear goods through customs and arrange for any duties or taxes to be paid.
Prepare quotations, invoices and contracts.
Serve as liaison between senior management, customers, colleagues and vendors to streamline flow of information.
Organize all administrative activities and respond to customer enquiries complaints and queries.
Forecast price trends and their impact on future activities.
Ensure quality, health & safety standards are met.
Adhere to all company policies, procedures and business ethics codes and ensured that they are communicated and implemented within the team.
Maintain accurate records of all pricing, sales and monthly reports in computer system.
Calculate weight, volume and cost of goods to be moved.
Develop potential customers, evaluate competition, cement client relationships and identify new opportunities to grow revenue and profitability.
Accountabilities:
Responsible for all financial duties such as buying & selling of all major currencies and deal currencies within Retail & Wholesale market.
Manage all types of Money Transfers including Xpress Money, Money Gram and First Remit
Ensure adherence to all applicable regulatory requirements, Compliance policy and procedures
Follow fraud prevention and security procedures and strictly abide by the UAE Central Bank regulations against Money Laundering and Terrorism Financing.
Collect cash from remittance staff and prepare cash summary report for each shift.
Monitor daily outward and inward transactions of Remittance ensuring efficient and timely processing of payments.
Plan and schedule the daily workflow and coordinates with other areas as required to ensure compliance with service standards and regulatory deadlines.
Ensure budgeted Sales & Revenue figures are achieved, by utilizing effective strategies to attract new customers, retain and upgrade existing customers.
Manage and maintain adequate stock level of AED and Foreign Currencies required for day by day operations.
Maintain payrolls for companies and upload their salary files in the Ministry of labour
Ensure authorization of DD / TT (Telex Transfer) and salary disbursal for labours (EWPS).
Accountabilities:
Dealt with foreign currencies, money transfers, gold loans, securities and monitored cash department functions.
Explained to customers about different services like Easy gold & property loans, travel currency cards, foreign exchange, money transfer etc.
Assisted with forex transactions and remittance services.
Continually built customer relationships and pro-actively expanding the customer pool.
Handled customer complaints and take appropriate actions to resolve them.
Scrutinized relevant documents before disbursing loans as per norms
Developed potential customer database for new business development.
Specialised in Business Management & Accounting