Project Manager
IBM
مجموع سنوات الخبرة :23 years, 10 أشهر
• Manage end-to-end Mainframe projects for American Express Co.
• Ownership to ensure prompt delivery primarily focusing on remote monitoring / administration of Middleware Webservices Infrastructure Operations and Design & Build for GE Healthcare client.
• Reduced 15% direct cost for the Web Operations project by resource management without impacting client deliverables and quality.
• Manage financials and budgets of the accounts. Forecasting and Planning the Operational
Model (total budgeted revenue: About 4Mn USD for 5 years, Operating margin: 49%)
• Played pivotal role in converting Staff Augmented contract to Unit Priced (first of a kind in Organization) Service Catalog Based Contract/SoW.
• Responsible for maintaining SLA for more than 3000 server instances spanning different middleware technologies like Weblogic, iPlanet, IIS, Apache, JBoss, Tomcat, Glashfish etc.
• Achieved 99.99% Web Infrastructure Uptime SLA YoY, Incident 99.9% & Service Request SLA of 99.8% for GE Healthcare.
• Managing the Team of 70+ technical resources, ranging from fresher’s to SMEs, to effectively achieve IT Transformation. Ensuring people are engaged well across global borders (US & India). Setting Goals and Objectives for the resources and meticulously tracking for their career development and organic growth.
• Mentoring highly capable and ambitious resources to move them forward in team/project management carrier roadmap.
• Guide the Team Leads in developing and implementing policies, procedures and roadmap to ensure resource effectiveness and help them in career growth. Ensuring demand fulfillment and effective attrition management.
• Lead the team in writing Case Studies of processes and technical achievements that has helped the client. These case studies directly help the Sales team to showcase Wissen capabilities.
• Contribute to Sales team by writing detailed responses for RFP floated and reviewing them meticulously to ensure accuracy, completeness and timely submission.
• IT Support Owner of 2 out of 4 business critical applications in Sourcing area of IT & Test Environment (ITTE).
• Accountable for delivery of IT Operations services and projects.
• Coordinated with Business Relationship Manager and Strategic Product Manager to understand business needs & implemented Business Process with help of IT Technology.
• Implemented processes for improvements of the operations including operational demands and orders, thereby translating business needs into orders and technical solutions.
• Prepared a plan available service provider’s resources in the most efficient manner in order to get maximum gain while ensuring best practice knowledge sharing.
• Partnered with Sourcing IT Business team and execute agreed plans and have the operational control of all ongoing ITTE related projects.
• Governed the operational supplier relationships and supplier Service Level Agreements for effective vendor management.
• Led ongoing projects and ITTE service delivery operations with business stakeholders.
• Involved in effective implementation of high impact changes in Production environment.
• Prepared the ITTE budget for Sourcing Business applications responsible for.
• Ensured problem solving with effective collaboration with service provider (IBM) & application vendors (SAP & Readsoft).
• Part of TCO core team which was created to track and improve the TCO of the applications within ITTE. Drove total cost of operations accuracy within ITTE.
• Worked closely with TCO Reduction driver to identify and bring down IT Operations cost.
• Identified the areas like Server/Storage can be differentiated for IT cost accounting, management and reporting.
Handled various responsibilities while in GE Healthcare. Started with System Analyst and went on to become a Senior Project Manager. All the while played different roles like Incident Manager, Problem Manager, Operations Lead, Change Manager, Project Manager, and Technology Services Program Manager (TSPM). As TSPM successfully completed three validated (GxP) Mainframe zOS upgrade projects.
• Led GEHC CCT (Command Center Team) that monitors the critical applications and infrastructure of the $16B business GE Healthcare. Responsible for driving Operational Excellence through this team by improvising the SLAs and building run books for the business critical applications and infrastructure.
• Aligned the business P&Ls to be able to forge a tighter bond between the IT Teams and the Business P&L Operational Excellence teams thus bridging the gap between the IT & business.
• Partnered with business leaders to identify improvements, drive value creation; recommended and drove changes to increased efficiency, minimized rework and improved quality of delivery.
• Provided infrastructure leadership and strategic direction in order to implement and improve Operational Excellence within P&Ls/COEs in alignment with business objectives (IT Operations Management)
• Worked across all support functions to analyze all sources of incoming issues and outages looking for common causes. Classify, define, and scope recurring incidents and common issues into problems (IT Problem Mgmt.).
• Built consensuses to drive root cause analysis for the problems identified and drive the implementation of the corrective actions and CAPA measures to avoid them in future (IT Problem Mgmt.).
• Significantly contributed in validation, analysis and approval process of changes for Release and Full cycle change requests (IT Change Mgmt.). Emergency change requests are analyzed and approved appropriately (IT Change Mgmt.).
• Lead Middleware Web technologies Ops Team, achive SLA, proactively drive technology road-map and lead business initiatives.
• Led Americas and Europe Mainframe’s upgrade projects as Technology Services Program Manager and Project Manager (IT Project Management).
• Promoted to Senior Project Manager on 14th September 2011 in Middleware Web Technologies Team.
• Technical help-desk support for Virgin Atlantic Airways.
• Remote Administration using Citrix Server.
• Remote administration of Windows NT Domain.
• Remote administration of Windows NT/ 2000 Severs.
• Remote administration of NT / Novell User Accounts.
• Remote administration of Print Servers.
• Remote Desktop Administration.
• Lotus Notes Client administration and configuration.
• Support for Airline Industry Critical applications
• Provide Technical consultation for Linksys.
• Wireless LAN, Linksys Switches, Linksys Routers, VPN connectivity.
• Wireless LAN Security using 802.11 Wired Equivalent Privacy
• Provide onsite Technical consultation on LAN, Network Laser printers, Windows 2000 Server peripherals.
• Clients included many Sultanate of Oman Ministries, Private Establishments, UK Embassy.
• Installation of Operating Systems like Windows 98, ME, 2000 and Windows XP.
• System hardware and OS support.
• Workgroup network installation
• System Hardware assembling and Installing Windows OS.