Floor Manager
Green Medical Hall
مجموع سنوات الخبرة :7 years, 11 أشهر
• Assigned duties and tasks to nurses and support staff. Also managed staff rotations.
• Monitored the flow of patients in clinic area
• Addressed patient concerns and complaints.
• Resolved conflicts among staff members. Also resolved conflicts between staff and patients families.
• Trained new employees.
• Greet patients and visitors in a professional and friendly manner.
• Answer phone calls, schedule appointments, and assist with patient inquiries
• Coordinated with medical staff to ensure smooth patient flow and timely service delivery.
• Handled administrative tasks such as filing, data entry, and document management.
• Informed about clinic services, policies, and procedures to provide accurate information to patients.
• Collaborated with other receptionists and staff members to support overall clinic operations.
• Handled patient concerns and complaints with empathy and professionalism.
• Perform cash and credit card transactions with accuracy and efficiency.
• Maintain accurate cash drawers and account for all transactions.
• Assist in maintaining a clean and organized store, including restocking shelves, ensuring adequate inventory levels
• Resolve any customer complaints in a timely and professional manner.
• Stay up-to-date with product information and promotions.
• Adhere to all company policies and procedures, including security protocols and cash handling policies.
• Contribute to a positive team environment by working collaboratively with colleagues and supporting your fellow team members.