Head of Operations
Saudi Arabian Parsons
مجموع سنوات الخبرة :30 years, 2 أشهر
Responsible for Active, Passive Network GPON/FTTH & Data Center Design, Deployment Implementation and Operations. Oversee technical supervision, HLD/LLD design, engineering, architecture and implementation activities associated with the delivery, approval and completion of the project.
+ Day to day management of project scope for triple play service (VOICE/DATA/VIDEO) to residential customers (SFU, MDU), Ethernet services (DIA/E-LINE/E-LAN/VPLS) to business customers (SBU) and VAS services to both residential and business customers.
+ Reviewed designed packages for active and passive network GPON/FTTH.
+ Provided support to construction department and vendors for deployment and implementation activity of active and passive network.
+ Identify Project dependencies and manage them to ensure smooth running of Project to achieve agreed milestones.
+ Approve engagement reviews and quality assurance procedures for active and passive networks and Data Centers.
+ Identify project risks and prepare plans to mitigate these risks.
+ Manage Project schedule and ensure timely resolution of any issues.
+ Review project files and detailed project plans & track progress of project against plan.
+ Coordinated with cross-functional teams to seamlessly execute on network designs.
+ Ensure availability of internal and external resources required for the project.
+ Oversee all processes to ensure processes are aligned towards achieving committed SLAs and KPIs.
+ Lead commercial engineering design team to provide support in the following functional areas.
+ Commercial Network design, Installation, Capacity Management and Project management of Cables, conduits, routers, switches, DWDM optical rings, relay racks, space and power.
+ Managed deployment of Commercial & Carrier access converged MPLS/IP network to provide Ethernet/TDM access services to ATT, Verizon, T-Mobile and century link cell sites growth.
+ Prepared RFI (Request for information), RFP (Request for proposals) and RFQ (Request for quotations) to deploy MPLS Converged Network.
+ Prepared BOM for Network deployment and managed smooth shipment of equipment’s to warehouses and sites to deploy Commercial and Carrier access MPLS network.
+ Prepared low level design by using Visio showing shelf level view and network connectivity of Commercial and Carrier Access MPLS Network.
+ Developed conceptual detailed engineering designs for large and system-wide telecommunications projects.
+ Coordinated with Critical Infrastructure team to arrange space and power for Commercial and Carrier Access MPLS Network.
+ Prepared, reviewed and approved engineering estimates.
+ Planned and designed new network installation projects for network expansion.
+ Developed Method of procedures (MOP) for ops team to perform addition or changes to network.
+ Lead a team of designers to design DIA, PRI, Eline, ELAN, P2P.P2MP, Cell tower back haul circuits.
+ Reviewed & approved designs for compliance with Time Warner Cable applicable standards, regulations, and best practices.
+ Worked closely with other engineers, including Critical Infrastructure, Provisioning and Operations.
+ Developed innovative solutions to resolve challenging technical issues relating to telecommunications infrastructure.
+ Managed highly complex projects, and perform engineering analyses and comparative studies of various alternatives.
+ Specified equipment required to implement solutions.
+ Designed and Deployed Telecommunications transmission including SONET and DWDM fiber optics systems, and digital microwave.
+ Designed & Deployed IP data networks including Data Center infrastructure, WAN and LAN systems.
+ Designed & Deployed Voice systems including VoIP and traditional PBX systems.
+ Designed & Deployed Radio systems including RoIP, conventional and trunked radio system.
+ Coach, direct, and assist technical employees and teams and provide project support to fellow engineers as needed.
+ Acted as a resource for engineering expertise and support.
+ Established clear communications with internal and external clients to ensure that project scope is well defined and meets client needs.
+ Provided input to SME’s on Time Warner Technical Standards Development.
+ Ensured actions and decisions are executed with safety as the top priority.
+Defined business cases for new optical Rings OC3/OC12/OC48/OC192.
+Prepared quotes for transport requirements for procurement.
+Developed transport facilities designing, forecasting, budgeting.
+Developed transport engineering design package (EDP).
+Specified transport system equipment ensuring compliance with the EDP during network deployment.
+Translated overall network designs into site-specific equipment requirements.
+Generated site installation and commissioning instructions including equipment bill of materials.
+Developed test and trail plans for new transport placement.
+Developed technical migration plans and acceptance test criteria.
+Proposed new designs and products, cost reduction mechanisms, and methods to increase efficiency.
+Optimized the physical transport network, PSTN and LD trunks.
+Provided analysis & audit on carrier performances and bandwidth utilization for transport network facilities including: PSTN, LD, Wireless to Wireless, DS1, DS3, OCX, Ring Designs and entrance facilities utilized for connectivity of Inter-office facilities (IOF), inter-machine trunks (IMT), and inter-market transport systems.
+Updated the Network Inventory Database (Granite) with details of new equipment location and configuration.
+Designed high capacity circuits DS3/OC3/OC12/OC48 & OC192 using Network Inventory Database (Granite).
+Updated network Inventory Database with details of new MSC/GMSC/SONUS/UMTS/BSC/SGSN equipments including shelves, ports, connectors and cables.
+Designed the high capacity interface circuits DS3/OC3 between MSC/GMSC/SONUS/UMTS/BSC/SGSN and DACS, LGX, DSX.
+Interacted with switch operations by creating and tracking work orders and internal Service orders using CTS (AT&T central ticketing system).
+Designed of DS1, IMT, ATER, A-links, SS7, GB/TTY/SWITCH LAN and cell site circuits required for inter- MSC/BSC and cell site additions or re-homes using Granite/Xpercom tool.
Worked as SME (Subject Matter Expert) to deploy high capacity oc192 Fiber optic system for major US and Canadian Telecom carriers including AT&T, VERIZON, QWEST, WILLIAMS COMMUNICATIONS, GLOBAL CROSSING, SPRINT, BELL CANADA, and TELLUS MOBILITY.
+Conducted SLAT (System Line Up and Testing) of SONET / SDH OC-192 /OC-48/OC12 and Optera Metro 3300/3400/3500/5200 DWDM transmission systems.
+Planned, constructed, installed, implemented, and executed trouble free operations and maintenance of Connect DX/ OC-192/OC-48/OC-12 SONET/SDH Backbone transmission networks with different network topologies including 2X4FR/4 FR/Nx2 FR and 2FR ADM Rings/Regenerators and 4FR ADM Chain.
+Provided tier two support to various US and Canadian Telecom carriers during the deployment of High capacity OC192/Connect DX fiber optic system.
+Translated overall network designs into site-specific equipment requirements.
+Generated site installation and commissioning instructions including equipment bill of materials to deploy 10G SONET/SDH fiber optic system.
+Developed test and trail plans for 10G fiber optic system deployment.
+Interpreted specifications to create verification test plans and methods.
+Received appreciation for developing useful tips and procedures for new engineers that improved team efficiency and productivity.
+Defined, developed and executed test plans and procedures relating to Connect DX, EMS and SLAT (System Line Up and Testing).
+Reviewed documented requirements to ensure customer needs were met with respect to simplicity, usability and robustness.
+Performed verification of system functionality including quality transmission, protection switching, provisioning, performance monitoring, fault detection / handling, software upgrades.
+Systematically documented tracked, resolved and followed-up on resolution of product bugs.
+Performed system stability, system stress / overload, system usage, network re-Configuration.
+ Controlled job assignment of more than 50 telecommunication personnel with regards to system operations & maintenance relating to local network and digital switching System.
+ Supervised configuration, installation, operation and maintenance of 10, 000
+ Capacity SIEMENS EWSD Central Office.
+ Managed effective alarm monitoring and fault clearance for Digital Switching system. Expedited effective spares and inventory control.
+ Designed preventive and corrective maintenance programs for local networks.
+ Prepared budget estimates and inventories for local networks.
+ Prepared future forecasts and budget estimates for network expansions by analyzing statistical data based on registered pending demand, hidden demand and penetration factor.
+ Evaluated performance of engineering staff and improved staff efficiencies
by introducing healthy competition and incentives.
+ Provided specification package and strategies to implementation team to complete the projects as per project deadlines.
+ Participated in the selection of contractors and monitored the quality of work as per PTCL standards and specifications.
+ Planned and designed engineering drawings, route selection of telephone outside plant with detailed analysis of costs and material of quantities.
+ Communicated extensively with residential and commercial subscribers and
+ provided technical and product information relating to voice, data and leased
+ circuits.
+ Presented performance reporting and technical writing to senior management.
+ Achieved service quality and revenue targets.
+ Resolved billing disputes and managed value added services (VAS) up to the
+ customer satisfaction.
+ Liaised with municipal and private organizations with regards to planning and
+ extension of local network.
Awarded commendation certificate with honorarium for achieving Service Quality targets for the year 1997-1998 by General Manager PTCL Faisalabad, Pakistan. Managed Installation and maintenance of 10000 capacities outside plant comprising of underground cables (SMF / MMF / PE / JF/ LS), manholes (PVC /Conduits), distribution cabinets, distribution point, and support structures.
+ Prepared Budget estimates and material of quintiles for various out side plant projects.
+ Coordinated with the filed staff and contractors by visiting various sites to maintain the quality of works.
+ Supervised the testing of new equipments and materials from various vendors.
+ Evaluated the performance of subordinates and ensuring that they are following the company policy and procedures relating to network installation and commissioning.
+ Prepared and implemented modifications to existing network to achieve optimum network utilization.
+ Reduced fault clearance time from 240 minutes to 90 minutes through effective preventive and corrective maintenance program.
+ Accomplished service quality targets by reducing fault percentage from 9.5 % to 3.2 %.
+ Controlled the installation of underground and overhead cable networks including (SMF / MMF / PE / JF/ LS) cables.
+ Controlled and organized testing of underground cables, fault localization, rectification and troubleshooting.
Bachelor of Science: Electrical Engineering (First Class First)